Receptionist - 6 Month Fixed-Term Contract

TrustFord; Staines-upon-Thames; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work purchase scheme

Perks at Work discount website

Job summary

TrustFord is seeking a Receptionist to join our friendly dealership team in the United Kingdom. You will provide prompt, courteous, and professional responses to all incoming calls and log and direct messages at the earliest opportunity.

You will also welcome visitors, offer guidance, and help customers choose a car. This fixed-term role covers maternity leave for six months and comes with benefits including generous leave, pension and car purchase schemes.

Qualifications

• Organisational skills and customer service excellence are essential.
• Ability to work effectively in a fast-paced dealership environment.
• Strong communication and interpersonal skills.

Responsibilities

• Answer and direct incoming calls in a courteous and professional manner.
• Log messages promptly and ensure timely routing to the relevant teams.
• Greet and assist visitors, providing information and guidance as needed.
• Help customers with car selections and point them to appropriate options.

Skills

Organisational skills

Customer service

Fast-paced environment

Job description

We share an ambition to be recognised as the benchmark in all of our operations.

At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused.

We are looking for a Receptionist to join our friendly team! This role will require you to provide a prompt, courteous and professional response to all incoming callers and you will be responsible for ensuring all messages are logged and directed at the earliest opportunity. The successful candidate will also welcome and look after all of our visitors to the dealership by providing advice and help them choose a car.

• Do you have great organisational skills?
• Can you deliver a high level of customer service?
• Do you have experience working in a fast paced environment?

This role is for a Fixed-Term of 6 months, covering maternity leave.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave, pro-rata, (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.