Receptionist

Armstrong Vets; York and North Yorkshire; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

6 weeks holiday pro rata including BH

Health & wellbeing benefits scheme

Discounted veterinary fees

My Perks – discounts & cashback

Job summary

Armstrong Vets in York is seeking a friendly, caring and organised Customer Care Coordinator to join our reception team. Based at Fulford with occasional visits to Haxby and Acomb, you’ll be the welcoming face and reassuring voice for clients and their pets.

The role is part-time up to 20 hours per week, with shifts 8am–7pm and no out-of-hours. We offer a supportive workplace, benefits pro rata and opportunities for growth.

Qualifications

• Attitude, kindness and people skills are essential.
• Experience in reception or customer service is advantageous.
• Friendly and calm under busy conditions.

Responsibilities

• Greet clients and be the reassuring first face on the phone.
• Provide friendly, organised support to the team and clients.
• Occasional travel between Fulford and branches when required.

Skills

Customer service

Reception

Communication

Organisation

Job description

We're looking for a friendly, caring and organised Customer Care Coordinator to join our team in the heart of York.

We're a family-feel, people-centred veterinary practice where relationships really matter, with our clients, their pets and, just as importantly, with each other.

Our reception team is at the heart of the practice. You'll often be the first friendly face our clients see and the reassuring voice at the end of the phone. We're looking for someone who genuinely enjoys helping people, communicates with warmth and confidence, and can keep calm and organised when things get busy.

You don't necessarily need veterinary experience, for us, attitude, kindness and people skills are just as important.

Experience in reception, customer service or another people-facing role would be a real advantage.

We can offer you a welcoming and supportive workplace, a close-knit team and the opportunity to become a valued part of a practice.

Your role will be based at Fulford, but you may be required to go to our branches in Haxby and Acomb.

• Salary £13,218.40 per annum
• part-time – up to 20 hours per week including1:4 saturdays
• Shifts between the hours of 8am -7pm
• No out of hours

Our excellent benefits package includes (pro rata):

• 6 weeks paid holiday including bank holidays
• Westfield– wide ranging contributions for health and wellbeing treatments – from dentistry to sports massage
• Enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay
• Discounted veterinary fees
• My Perks – offers, discounts and cashback on shopping, travel, entertainment and much more
• Cycle to work scheme
• Focus on employee wellbeing
• Career progression opportunities

If you're approachable, organised, compassionate and enjoy being part of a team that looks after both people and their pets, we'd love to hear from you.

• 25 days holiday plus Bank Holidays
• with the opportunity to buy a further 10, or sell 5, days' holiday, allowing flexibility for longer adventures
• Health Plan – savings on selected treatments and with selected retailers
• Enhanced maternity/paternity pay