Receptionist

Valentine Health Partnership; Woolwich; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension Scheme

Employee wellbeing support

Training and development opportunities

Job summary

Valentine Health Partnership in London is seeking a receptionist to join our Patient Care Team on a 12-month maternity cover contract. You will be the first point of contact for patients, delivering friendly, professional service and guiding them to the care they need.

We operate a clinician-led Clinical Triage model, where patient requests are reviewed before appointments or outcomes are determined. You will handle calls, support online forms and triage, manage appointments, and work with EMIS

Qualifications

• Excellent customer service and communication skills.
• Works well under pressure in a fast-paced GP environment.
• Good IT and administrative skills.
• Compassionate, professional, and patient-focused.

Responsibilities

• Providing a professional and welcoming service to patients and visitors.
• Answering telephone calls and responding to patient enquiries.
• Supporting patients to complete online consultation forms where required.
• Assisting with appointment management and care navigation.
• Processing administrative duties using EMIS and other practice systems.
• Supporting clinicians and colleagues in the management of patient requests and triage outcomes.

Skills

Customer service

Communication

IT skills

Teamwork

Organisational skills

Tools

EMIS

Job description

About us

Valentine Health Partnership (VHP) is a large, forward-thinking GP practice providing high-quality primary care services to a diverse patient population across South East London. Operating from two sites, our dedicated multidisciplinary team is committed to delivering compassionate, patient-centred care while supporting innovation, continuous improvement, and staff development. We pride ourselves on fostering a collaborative, inclusive working environment where every team member plays a vital role in improving health outcomes for our local community.

Job description

Valentine Health Partnership is seeking a receptionist to join our friendly Patient Care Team on a 12-month maternity cover contract. As the first point of contact for our patients, you will play a vital role in providing excellent customer service whilst helping patients access the care they need. We operate a clinician-led Clinical Triage model, where all patient requests are reviewed by an appropriate clinician before appointments or outcomes are determined.

Job responsibilities

• Providing a professional and welcoming service to patients and visitors.
• Answering telephone calls and responding to patient enquiries.
• Supporting patients to complete online consultation forms where required.
• Assisting with appointment management and care navigation.
• Processing administrative duties using EMIS and other practice systems.
• Supporting clinicians and colleagues in the management of patient requests and triage outcomes.

About You

• has excellent communication and customer service skills;
• works well under pressure in a fast-paced environment;
• has good IT and administrative skills;
• is compassionate, professional, and committed to delivering outstanding patient care
• can work effectively as part of a team.
• Previous experience in a GP surgery, NHS setting, or customer service role would be advantageous but is not essential, as full training will be provided.

What We Offer

• A supportive and friendly team environment.
• Full training and ongoing development opportunities.
• Experience working within an innovative Clinical Triage practice.
• Access to the NHS Pension Scheme, where eligible.
• Employee wellbeing support.

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

A3957-26-0006

Job locations

Ferryview Health Centre

25 John Wilson Street

SE18 6PZ

United Kingdom