Patient Communications Administrator

HCRG Care Group; Torquay; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing app

Job summary

Operose Health is recruiting a Receptionist/Administrator for Chelston Hall Surgery in Torquay. This 31-hour per week role supports a forward-thinking team delivering local primary care at scale.

You will handle patient registrations, calls, post, records scanning and vaccination support, maintaining accuracy and privacy while delivering excellent patient service.

Qualifications

• Reception or customer care experience and excellent communication skills.
• Basic PC skills such as Word, Excel and email.
• Ability to work within processes and maintain data security.
• Previous NHS experience is welcome but not essential.
• Able to meet strict deadlines.
• Attention to detail with a pleasant, calm telephone manner.

Responsibilities

• Registering patients and handling registrations and deductions.
• Answering general enquiries on reception and handling calls during sickness/leave.
• Processing queries and directing calls.
• Opening and sorting daily post.
• Scanning medical records.
• Assisting with COVID vaccination administration.
• Providing admin support for the Flu team during flu season.
• Responding to patient emails and taking action.
• Covering reception during sick/annual leave.
• Handling online service queries and applications.
• Managing online consultations and follow-ups.
• Processing BP monitoring forms.
• Summarising medical records.
• Attaching clinical letters to patient records and following up.
• Coding hospital letters.

Skills

Reception experience

PC skills

Data security

Tools

Word

Excel

Email

Job description

The following content displays a map of the jobs location - Torquay

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Receptionist/Administrator

Location: Chelston Hall Surgery, Torquay

Salary: Up to £25,838 depending on experience

Hours: 31 hours

An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery in Torquay.

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Responsibility for patient registrations and deductions
• Receiving incoming telephone calls for general enquiry line during sickness or annual leave cover
• Actioning/chasing up queries and passing on calls
• Open and sort daily post (internal and external)
• Scanning of medical records
• Assistance with COVID vaccination administration
• Admin support for the Flu team during flu season
• Responding to patient emails and taking action when required
• Flexible cover for sick/annual leave e.g on reception
• Queries and applications for online services
• Dealing with online consultations, including replies and follow up
• Processing of BP monitoring forms.
• Process GP to GP electronic medical records
• Attach clinical letters to patient records and follow up on any action required
• Medical record summarisation
• Coding hospital letters.

The Ideal Candidate

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.
• Able to work to strict deadlines
• Ability to work accurately and concisely with attention to detail
• A pleasant and calm telephone manner

About The Company

We provide local primary care, at scale

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.