Patient Care Coordinator – GP Practice (Reception)

Valentine Health Partnership

Woolwich

On-site

GBP 21,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

NHS Pension Scheme

Employee wellbeing support

Training and development opportunities

Job summary

Valentine Health Partnership in London is seeking a receptionist to join our Patient Care Team on a 12-month maternity cover contract. You will be the first point of contact for patients, delivering friendly, professional service and guiding them to the care they need.

We operate a clinician-led Clinical Triage model, where patient requests are reviewed before appointments or outcomes are determined. You will handle calls, support online forms and triage, manage appointments, and work with EMIS

Qualifications

Excellent customer service and communication skills.
Works well under pressure in a fast-paced GP environment.
Good IT and administrative skills.
Compassionate, professional, and patient-focused.

Responsibilities

Providing a professional and welcoming service to patients and visitors.
Answering telephone calls and responding to patient enquiries.
Supporting patients to complete online consultation forms where required.
Assisting with appointment management and care navigation.
Processing administrative duties using EMIS and other practice systems.
Supporting clinicians and colleagues in the management of patient requests and triage outcomes.