Receptionist

Ennismore International Management Limited; Witney; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Biannual socials

Exclusive staff rates

Estelleversary gifts

Uniform provided

Onsite seamstresses

Cycle to Work

Pension and life assurance

28 days holiday

Free meals during shift

Job summary

Estelle Manor in Oxfordshire is seeking a receptionist to deliver a welcoming guest experience at check-in, handling financial and administrative tasks with poise. You will be an ambassador for the front office, ensuring smooth interactions with members and guests.

Ideal candidates will have hotel reception experience, strong communication skills, and the ability to perform under pressure. A passion for hospitality and proactive problem-solving is essential for success.

Qualifications

• Previous hotel reception experience is essential.
• Working knowledge of Opera would be highly advantageous.
• Excellent communication skills and comfortable talking to colleagues and guests.
• Ability to perform under pressure and meet deadlines.
• Take initiative to explore issues and generate ideas with creative thinking.
• Passionate about delivering exceptional guest experience with attention to detail.

Responsibilities

• Offer a warm and friendly welcome for members and guests arriving at the estate.
• Assist in completing financial and administrative tasks during check-in efficiently.
• Be an ambassador for the front office team and uphold Estelle Manor standards.

Skills

Reception experience

Opera knowledge

Communication skills

Under pressure

Initiative

Guest service

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As a Receptionist at Estelle Manor, you will offer a warm and friendly welcome for all our members and guests arriving to the estate. Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities during the check in process in an efficient and positive manner. With a genuine passion for hosting, and a confident and enthusiastic demeanour, you will be an ambassador for the front office team here at Estelle Manor.

Who we are looking for?

• Previous hotel reception experience is essential.
• Working knowledge of Opera would be highly advantageous.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Passionate about delivering exceptional guest experience with keen attention to detail.

The on target earning potential for this role is £33,804.80 per annum per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.