Housekeeping Supervisor

Estelle Manor; Witney; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Exclusive staff rates

Biannual socials

Birthday Wheel surprises

Uniform provided

Job summary

Estelle Manor seeks a detail-oriented Housekeeping Supervisor to lead daily operations across the estate, reporting to the Executive Housekeeper. You will ensure guest rooms, public areas and behind-the-scenes facilities uphold the highest standards of cleanliness and guest satisfaction with a proactive, guest-focused approach.

You will bring supervisory experience in luxury settings, strong leadership, and excellent communication skills to manage a team and deliver outstanding guest experiences

Qualifications

• Supervisory experience in housekeeping operations.
• Strong leadership and team-building abilities.
• Excellent guest-facing communication and service delivery.
• Keen eye for detail and commitment to high cleanliness standards.

Responsibilities

• Support the Executive Housekeeper and Head Housekeeper in daily housekeeping operations across the estate.
• Ensure guest areas, bedrooms and facilities are maintained to the highest standards.
• Communicate effectively with colleagues, management and guests to deliver exceptional service.

Skills

Supervisory experience

Team leadership

Guest service

Communication

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

We are looking for a detail-oriented Housekeeping Supervisor to join our Housekeeping team.

The Role:

The Housekeeping Supervisor assists the Executive Housekeeper and Head Housekeeper to ensure the smooth daily housekeeping operations across the estate. As a Housekeeping Supervisor you will ensure that all guest areas, bedrooms and behind the scenes facilities are maintained to the highest standards of cleanliness, continually surpassing our members’ and guests’ expectations. You will have an excellent eye for details, and a genuine passion for hosting, confidently communicating with colleagues as well as our guests and members.

Who we are looking for?

• Supervisory experience within a housekeeping operation is essential.
• A team orientated, positive, driven, organised and solution focused leader.
• Experience within a luxury hotel is highly desirable.
• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Passionate about delivering exceptional guest experience with keen attention to detail.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of both our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

The on target earning potential for this role is £35,406.40 per annum, based on a 40 hour contract - comprising of a base salary of £32,406.40, plus a qualified estimate of £3,000 in gratuities and service charge*.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2025, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.