Receptionist

Champneys; Wilmslow; On-site; GBP 11,020 - 17,908; Full time

Benefits offered by this job

Health incentives

Spa discounts

Employee discounts

Free parking

Uniform provided

Job summary

Champneys Mottram Hall in Wilmslow, United Kingdom is seeking a Front of House Receptionist. This full-time role involves delivering a warm welcome, handling check-ins and check-outs, and providing exceptional guest experiences from first greeting to departure.

You will be the first point of contact for guests, manage payments and inquiries, and collaborate with other departments to ensure memorable stays while upholding Champneys' high standards and safety policies.

Qualifications

• Natural people person with a warm, professional approach.
• Excellent communication and customer service skills.
• Ability to manage payments accurately and efficiently.

Responsibilities

• Deliver a warm welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest inquiries, resolve concerns and escalate where appropriate.
• Administer payments and end of day procedures per guidelines.
• Prepare arrivals for future dates to ensure a seamless journey.
• Operate the switchboard and transfer calls professionally.

Skills

People skills

Customer service

Cash handling

Communication

Calm under pressure

Job description

Champneys Mottram Hall

Contract: Full Time

Salary: Up to £12.71 per hour plus gratuities

At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

About Champneys

Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.

We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.

As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.

You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.

What You’ll Be Doing

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required
• Always working in line with Champneys’ policies, procedures and health & safety standards

What We’re Looking For

• A natural people person with a warm, confident and professional approach
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage payments accurately
• Calm and solutions focused when handling guest feedback or challenges
• Comfortable working in a fast paced, guest focused environment
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided

Why Work at Champneys

• Be part of an iconic British brand with a long standing reputation for excellence
• Supportive, people first culture within a family owned business
• Career development and training opportunities across our resorts
• Wellbeing focused environment – we practise what we preach
• Competitive pay and benefits, including access to spa and retail discounts
• Pride in delivering exceptional guest experiences every single day

At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
• Professional Uniform.