Retail Assistant

Champneys; Tring; On-site; GBP 9,500 - 16,000; Part time

Benefits offered by this job

Health and wellbeing incentives

Staff discounts on Champneys products

Complimentary Spa Day after probation

Job summary

Champneys is a destination health spa chain with resorts, hotels and day spas across the UK. The Retail Assistant role sits in the Boutique team, delivering excellent customer service and helping guests find products that support their wellbeing.

You’ll build product knowledge, maintain displays, assist with deliveries and stock takes, and follow till and banking procedures. This is a part-time, 24 hours per week position with pay up to £12.71 per hour plus gratuities, plus staff discounts and

Qualifications

• Customer-focused with passion for retail and wellness.
• Able to maintain high presentation standards.
• Organised and detail-oriented with stock and till processes.

Responsibilities

• Deliver excellent customer service to all guests visiting the Boutique.
• Identify opportunities to promote and upsell products in a helpful and guest-focused way.
• Maintain strong product knowledge, including Champneys-exclusive brands.
• Keep the Boutique, till area and stock room clean, organised and beautifully presented.
• Support visual merchandising, stock replenishment and stock organisation.
• Check incoming deliveries and ensure stock is stored correctly with minimal disruption.
• Maintain accurate stock records using the systems in place.
• Assist with stock takes as directed by the Retail Manager and Business Accountant.
• Follow till, banking and administration procedures accurately.
• Help minimise stock loss, damage and errors by following correct processes.
• Support health and safety standards by reporting hazards and following company procedures.

Skills

Customer service

Retail experience

Wellbeing/product knowledge

Stock & display upkeep

Till systems

Tools

Till systems

Job description

Contract: Part Time
Salary: Up to 12.71 per hour plus gratuities

24 hours per week.

At Champneys, our retail experience is an important part of every guest’s wellbeing journey. From beautifully curated products to expert recommendations, our Boutique gives guests the opportunity to continue their Champneys experience long after their visit.
This is a fantastic opportunity for someone who enjoys delivering exceptional customer service, has a passion for retail and wellness, and takes pride in creating a welcoming, well-presented shopping environment. The role sits within the Retail department and reports to the Retail Manager.

About Champneys

Champneys is a destination health spa chain with resorts, hotels and day spas across Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire. Founded on the belief that health, beauty and wellbeing are closely connected, we are passionate about creating experiences that help our guests feel happier and healthier inside and out.

The role

As Retail Assistant, you will play a key part in supporting the smooth day-to-day running of the Boutique. You will welcome and assist guests, provide excellent customer service, maximise sales opportunities and help ensure the retail space is beautifully presented at all times.

You will build strong product and stock knowledge, including products and brands exclusive to Champneys, so that you can confidently advise guests and support sales. You will also help maintain stock accuracy, organise displays, support deliveries, assist with stock takes and ensure till and banking procedures are followed correctly.

Key responsibilities

• Deliver excellent customer service to all guests visiting the Boutique.
• Identify opportunities to promote and upsell products in a helpful and guest-focused way.
• Maintain strong product knowledge, including Champneys-exclusive brands.
• Keep the Boutique, till area and stock room clean, organised and beautifully presented.
• Support visual merchandising, stock replenishment and stock organisation.
• Check incoming deliveries and ensure stock is stored correctly with minimal disruption.
• Maintain accurate stock records using the systems in place.
• Assist with stock takes as directed by the Retail Manager and Business Accountant.
• Follow till, banking and administration procedures accurately.
• Help minimise stock loss, damage and errors by following correct processes.
• Support health and safety standards by reporting hazards and following company procedures.
• Carry out any other reasonable duties as requested by management.

About you

You will be friendly, approachable and confident when speaking with guests. You will enjoy working in a retail environment and take pride in delivering a high standard of service. You will be organised, detail-focused and comfortable following processes, especially around stock, till administration and presentation standards.

You will also bring a positive, team-focused approach and a genuine interest in helping guests find the right products to support their wellbeing.

What we are looking for

• A passion for customer service and creating a welcoming guest experience.
• An interest in retail, beauty, wellness or lifestyle products.
• Strong attention to detail and pride in presentation.
• Good organisational skills, particularly around stock and administration.
• Confidence using or learning till and stock systems.
• A proactive approach to sales and guest engagement.
• A team player who is courteous to guests, suppliers and colleagues.

Why work for Champneys?

At Champneys, we are proud to be a family-run business with a long-standing commitment to health, beauty and wellbeing. Our teams help create experiences that leave guests feeling healthier, happier and truly cared for. If you are passionate about retail, service and wellbeing, this is a great opportunity to become part of the Champneys journey.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].