Receptionist

Thistle City Barbican; United Kingdom; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free parking

Spa discounts

Retail discounts

Job summary

Champneys, a renowned UK health spa brand, is hiring a Front of House Receptionist to provide a warm, professional welcome and seamless guest experience from check-in to check-out. You will handle enquiries, payments, and robe controls while coordinating with housekeeping and other departments to uphold exceptional standards.

Strong communication, customer service, and attention to detail are essential, with full training provided.

Qualifications

• Excellent communication and customer service skills.
• Ability to handle payments accurately and manage guest inquiries.

Responsibilities

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required
• Always working in line with Champneys’ policies, procedures and health & safety standards

Skills

Excellent communication

Customer service

Job description

Contract: Zero Hour
Salary: Up to £12.71 per hour plus gratuities

At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

About Champneys

Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.

We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.

As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.

You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.

What You’ll Be Doing

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required
• Always working in line with Champneys’ policies, procedures and health & safety standards
• What We’re Looking For
• A natural people person with a warm, confident and professional approach
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage payments accurately
• Calm and solutions focused when handling guest feedback or challenges
• Comfortable working in a fast paced, guest focused environment
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided

Why Work at Champneys?

• Be part of an iconic British brand with a long standing reputation for excellence
• Supportive, people first culture within a family owned business
• Career development and training opportunities across our resorts
• Wellbeing focused environment – we practise what we preach
• Competitive pay and benefits, including access to spa and retail discounts

At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.

• App technology for shifts.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].