Receptionist

Heidelberg Materials AG; West Yorkshire; On-site; GBP 25,000 - 31,000; Full time

Job summary

Heidelberg Materials AG in Wetherby is seeking a proactive Receptionist/Facilities Coordinator to create a welcoming, safe and efficient workplace. You will manage reception, meetings, health & safety checks and provide administrative support to ensure smooth office operations.

The role requires strong organisation, excellent communication and the ability to multitask in a fast-paced environment. On-site position with a focus on customer service and facilities management.

Qualifications

• GCSE English and Maths at grade C/4 or above (or equivalent).
• Relevant Health & Safety and Contractor Control qualifications are desirable.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to prioritise and manage multiple tasks effectively.
• Confident using Microsoft Office applications.
• Experience in an office, facilities, administration or customer service environment.
• Proactive with the ability to work independently and in a team.

Responsibilities

• Front of House & Customer Service: Manage reception, switchboard, post room and visitor experience.
• Welcome visitors and provide a professional first impression.
• Support meetings by preparing rooms, refreshments and ensuring equipment is ready.
• Deliver excellent customer service to employees, customers and visitors.
• Order and control office equipment, stationery, welfare supplies, printers, scanners and IT equipment.
• Provide holiday cover for sales support activities.

Skills

Customer service

Organisational skills

Microsoft Office

Health & Safety

Education

GCSE English & Maths

Job description

Receptionist

Salary: £28,000pa

Location: Wetherby

Be the Heart of Our Workplace

We're looking for a proactive and customer-focused Facilities Coordinator to join our Wetherby team. This is a varied and rewarding role where no two days are the same.

As the face of the site, you will play a key role in creating a welcoming, safe and efficient working environment for employees, visitors, customers and contractors. From managing reception and meeting facilities to overseeing site maintenance, health and safety compliance and providing administrative support, you'll be central to the smooth running of our office and operational facilities.

What You'll Be Doing

Front of House & Customer Service

• Manage the reception area, switchboard, post room and visitor experience.
• Welcome visitors and provide a professional first impression of the business.
• Support meetings and events by preparing rooms, organising refreshments and ensuring equipment is available and fully operational.
• Deliver excellent customer service to employees, customers and visitors both in person and over the telephone.
• Manage the ordering and control of office equipment, stationery, welfare supplies, printers, scanners and IT equipment.
• Support inbound customer enquiries and provide occasional holiday cover for sales support activities.

Facilities & Site Management

• Ensure buildings, grounds and facilities are maintained to a consistently high standard.
• Coordinate planned preventative maintenance and arrange prompt resolution of repairs.
• Monitor the condition of grounds, landscaping and car parking areas, ensuring compliance with regulatory requirements where applicable.
• Manage third-party contractors, ensuring quality standards, cost control and service delivery expectations are met.

Health & Safety

• Take ownership of key site health and safety processes and compliance requirements.
• Coordinate fire drills, water testing, emergency lighting checks and fire equipment servicing.
• Manage contractor control procedures and ensure all contractors are authorised and competent.
• Lead the accident and near miss reporting process across the site.
• Ensure appropriate numbers of trained First Aiders and Fire Wardens are maintained.
• Create and maintain risk assessments and method statements for site activities.

Administration Support

• Provide day-to-day administrative support to sales and management teams.
• Support telephone enquiries, data entry and general office administration.
• Maintain and update the Integrated Management System (IMS), ensuring documentation remains accurate and audit-ready.

What We're Looking For

We're seeking someone who is organised, professional and able to manage a wide variety of responsibilities while maintaining exceptional attention to detail.

Essential Requirements

• GCSE English and Maths Grade C/4 or above (or equivalent).
• Relevant Health & Safety and Contractor Control qualifications.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Ability to prioritise and manage multiple tasks effectively.
• Confident using Microsoft Office applications.
• Experience working within an office, facilities, administration or customer service environment.
• A proactive approach with the ability to work independently and as part of a team.

Why Join Us?

• Varied and rewarding role with real responsibility.
• Opportunity to work across facilities, administration and health & safety.
• Supportive team environment.
• A role where you can make a visible impact every day.
• Ongoing development and training opportunities.

If you enjoy creating exceptional workplace experiences, thrive in a fast-paced environment and take pride in keeping operations running smoothly, we'd love to hear from you.