Receptionist

South Tees; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a proactive receptionist to support outpatient services at The James Cook University Hospital. You will greet patients, manage appointment bookings, and handle inquiries while updating patient details in the hospital system.

Strong communication and computer skills are essential; you will work as part of a busy team in a patient‑facing environment, with opportunities for leadership training and development.

Qualifications

• GCSEs in Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent.
• NVQ 2 in Business Administration or equivalent experience.
• Good numeracy and literacy; able to work accurately in a clerical environment.

Responsibilities

• Greet patients and arrange appointments for outpatient clinics.
• Handle a wide range of enquiries in person and by phone.
• Update patient information on the CaMIS system and maintain records.

Skills

Communication skills

Interpersonal skills

Word processing

Office suite

Education

GCSE Maths & English

NVQ 2 Business Administration

Tools

CaMIS system

Microsoft Office

Job description

Main area Corporate Services Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 328-COR-8351372-A

Site The James Cook University Hospital Town Middlesbrough Salary £25,272 per annum (Pro rata) Salary period Yearly Closing 19/11/2026 23:59

Job overview

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

Working for our organisation

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

• GCSE in Maths and English (A-C/4-9) or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience

Knowledge and Skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills

Experience

• Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS) It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff). Employment References

As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Further Important Information

Please check your email on a regular basis for updates on your application. If you are shortlisted for interview, you will be invited to email via this method

Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.

Please ensure you read the ‘Guidance Notes for Applicants’ document attached to this advert before completing and submitting your application.

Unfortunately, we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Name Nicola Thomas Job title Admin Manager Email address [e-mail] Telephone number 01642 850850 Additional information

Contact details for James Cook University Hospital – Nicola Thomas, Admin Manager Tel [phone] extension 57154.