Outpatient Appointment Centre Booking Coordinator

Cambridge University Hospital NHS Foundation Trust; Cambridge; In loco; GBP 23.000 - 28.000; Tempo pieno

Descrizione del lavoro

Cambridge University Hospital NHS Foundation Trust is seeking an Outpatient Appointment Centre Booking Coordinator to join a busy, supportive team. You will handle outpatient bookings, provide a professional administrative service to patients and staff, and contribute to a positive patient experience within the Outpatients' department.

The role offers exposure to NHS admin processes, strong team collaboration, and the potential for flexible start times where possible.

Competenze

• GCSE level or equivalent
• NVQ level 2 in Customer Service/Business Admin/ITQ or equivalent experience
• Typing qualification or equivalent
• Medical Secretary qualification or equivalent

Mansioni

• Deliver and maintain a professional administration service to the Outpatients' department and to all users including patients, relatives and colleagues.
• Manage outpatient appointment bookings and inquiries with accuracy and courtesy.

Conoscenze

Teamwork

Communication

Adaptability

Touch typing

Formazione

GCSE level or equivalent

NVQ Level 2 (Customer Service/Business Admin/ITQ)

Typing qualification

Medical Secretary qualification

Strumenti

MS Outlook

MS Excel

Complex telephony systems

Descrizione del lavoro

Cambridge University Hospital NHS Foundation Trust

Outpatient Appointment Centre Booking Coordinator

The closing date is 08 November 2026

An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator.

You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff.

Main duties of the job

To deliver and maintain a professional administration service to the Outpatients' department and to all users including patients, relatives and colleagues.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 8th November 2026.

Interviews are due to be held on 13th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver. Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have: - applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• oEducated to GCSE level or equivalent


• oNVQ level 2 Customer Service/ Business Admin/ ITQ or equivalent experience


• oTyping qualification or equivalent


• oMedical Secretary qualification or equivalent

Experience

• oExperience of working in a busy administrative/office environment or reception role


• oPrioritising, planning and organising own tasks


• oAbility to understand various NHS guidelines, work within them and recognise when these guidelines have been breached


• oExperience of customer service or dealing with the public


• oExperience of dealing with difficult situations and confrontations


• oExperience of IT packages - Microsoft office


• oPrevious experience of working in NHS


• oPrevious experience of working with medical records


• oExperience of call handling

Knowledge

• oUnderstanding of confidentiality and data protection


• oUnderstanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues


• oKnowledge of bespoke and general IT systems and using multiple softwares


• oKnowledge of the Trust including awareness of priorities


• oKnowledge of Trust information systems


• oGood knowledge and experience of MS Outlook, MS Excel and complex telephony systems


• oKnowledge of Medical Terminology

Skills

• oAbility to work as part of a team


• oGood communication skills including telephone, email, face to face


• oAbility to learn and adapt to complex processes and procedures


• oAbility to touch type

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent. This behaviour is outlined on the final page of this person specification. (A/I)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust