Client Care Advisor

Vets for Pets; Liverpool; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Staff discount

Discounts & cashback

Career development

Pension & holidays

Job summary

Vets for Pets in Liverpool Old Swan is seeking a friendly part-time receptionist to deliver excellent client service and pet care support. You'll be the first point of contact, greet clients, manage bookings, and coordinate payments with the clinical team.

This 35-hour-per-week role involves 3 x 10.5-hour shifts plus one in four weekends. You’ll use our online booking system, stay up-to-date with practice services, and help create a welcoming atmosphere for pets and their owners.

Qualifications

• Experience in delivering friendly client service in a busy environment.
• Ability to guide clients about services and scheduling.

Responsibilities

• Greet clients and their pets at reception.
• Manage bookings and payments confidently.
• Coordinate day-to-day practice routines using the booking system.

Skills

Customer service

Communication

Computer literacy

Booking system

Tools

Online booking system

Payments handling

Job description

If you’re passionate about delivering excellent service and thrive in a large, collaborative, and supportive team, we have an exciting opportunity for you at our Liverpool Old Swan Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a Part-Time role working 35 hour per week (3 x 10.5 hr weekday shifts and 1 in 4 weekends)

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as

• 20% discount at the Vet Group, Pets at Home and the Groom Room
• access to discounts and cashbacks
• in-house career development opportunities
• pension and holiday allowance

Location:

L13 5SG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!