Receptionist

Foundation Of Light; Sunderland; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Foundation of Light is seeking a part-time Receptionist to join the Beacon of Light in Sunderland. You will handle enquiries in person, by phone, and via email, while managing the booking system and keeping precise records of bookings and payments.

The role emphasizes outstanding customer service as part of a focused reception team. Experience in reception and a customer-facing environment is essential, with a commitment to creating a friendly, efficient experience for all visitors.

Qualifications

• Previous reception experience in a busy environment.
• Proven track record in customer-facing roles.
• Deliver exceptional customer service while contributing as part of the reception team.

Responsibilities

• Answer inquiries in person, over the phone, and via email.
• Operate and manage the facility booking system.
• Maintain accurate records of bookings, payments and reporting.
• Provide a welcoming, professional experience for visitors and callers.

Skills

Reception experience

Customer service

Telephone etiquette

Tools

Booking system

Job description

At the Foundation of Light, we use the power of football to create better opportunities and better lives across Sunderland, South Tyneside and County Durham. Through education, connection and wellbeing, we break down barriers, build confidence and help people reach their potential.

Our new strategy is bold, ambitious and community-focused, and we’re growing our team to make an even bigger impact. If you’re passionate about changing lives and want to be part of something that truly matters, join us.

Receptionist (Part Time)

The Foundation of Light is seeking to recruit a passionate and dedicated Receptionist.

This is an ideal opportunity to join a fast-moving and growing charitable organisation at a very exciting time.

The receptionist role is to assist with the day-to-day operation of the Beacon of Light. Dealing with all incoming enquiries in person and on the telephone or via email. Operating and managing the facility booking system. Maintaining accurate records of bookings, payments and reporting. The successful candidate would have previous reception experience, a proven track record in a customer facing role, deliver exceptional customer service whilst working as a member of the reception team.

The base for the post is the Beacon of Light, Sunderland.

The closing date is Friday 11th September 2026.

Appointments may be subject to an enhanced DBS Check.

Foundation of Light is an Equal Opportunities Employer.