Receptionist

EFL; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Middlesbrough Football Club Foundation is seeking a proactive Front of House Administrator to greet visitors, manage bookings, and support HR processes. You will coordinate travel, events, and day-to-day operations, ensuring data protection and health & safety standards are met.

The role offers a flexible arrangement (3–4 days) with hours 9am–4pm, and a collaborative environment focused on delivering high-quality programmes aligned with our mission.

Qualifications

• Strong written communication skills (GCSE English or equivalent).
• Excellent verbal communication and ability to liaise with diverse stakeholders.
• Competent IT skills and Microsoft Office proficiency.

Responsibilities

• Welcome and assist visitors at reception and public areas.
• Handle telephone enquiries, bookings, and payments.
• Manage booking systems and calendars using online platforms and Excel.
• Support recruitment and HR processes, including applications and interviews.
• Coordinate travel and events; ensure smooth day-to-day office operations.
• Maintain data protection and health & safety standards.

Skills

Interpersonal skills

Verbal and written communication

Time management

Organisational skills

Teamwork

IT proficiency

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

GCSE English

IT qualifications (ECDL / MS Office)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About The Role

Working as part ofMiddlesbrough Football Club Foundation's Administration and Finance Team, therole will provide efficient and professional support across a range offunctions. This includes meeting and greeting visitors, managing bookings andenquiries, supporting recruitment and HR processes, coordinating travel andevents, and ensuring the smooth running of day-to-day office operations.

The role is central tomaintaining effective systems and communication, enabling colleagues across theFoundation to deliver high-quality programmes in line with our mission.

At the Foundation we arecommitted to living and embedding our core values - quality, inspire, teamwork,inclusion, and honesty and integrity - in how we deliver our activity and howwe support our staff, partners, and participants.

Front of House - Welcome and assist visitors

Monitor reception and public areas to ensure theyremain tidy, presentable, and welcoming.

Handle telephone enquiries, bookings, and payments.

Manage booking systems using online platforms and Excel.

Monitor shared inboxes and respond to enquiries promptly.

Support recruitment processes, including processing applications and coordinatingcandidate interviews.

Process internal requests for complimentary matchday tickets and otherexperiences.

Arrange travel and accommodation for employees.

Maintain and update the events calendar.

Distribute and monitor employee kit.

Manage office supplies and stock levels.

Carry out other ad hoc duties as required.

Ensure compliance with data protection and health & safety standards,undertaking training as necessary.

Promote inclusive practices, adapting resources to ensure equalopportunities for all.

The role has an element of flexibility, we are open to applications for candidates who are looking to work either 3 or 4 days per week - salary would be adjusted accordingly. Working hours will be 9am to 4pm, hours will be discussed at interview stage.

About The Candidate

Essential

Desirable

• Charity sector or similar environment
• Managing booking systems
• Handling payments, including by telephone
• Strong interpersonal skills with the ability to build positive relationships with visitors, customers, and colleagues.

Experience

• Previous customer service and administrative work, ideally in a busy office or customer-facing environment
• Liaising with customers by telephone, email, and in person

Qualifications

• Strong written communication skills (e.g. GCSE English or equivalent experience)

• IT-related qualifications (e.g. ECDL, Microsoft Office certifications)

Specific Skills and Knowledge

• Excellent verbal and written communication
• Confident IT skills, including Microsoft Outlook, Word, and Excel
• Good time management and organisation
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team

• Advanced Excel skills (e.g. formulas, pivot tables, reporting)

Additional Requirements

• Eligibility to work in the UK
• Successful completion of a basic DBS check (arranged by the Foundation)

• Full UK driving licence with access to own transport (including business insurance)

Closing Date

Friday 11th September 2026 at 12.00pm.

Interview

Week beginning 21st September 2025.

Shortlisted candidates will be invited for an interview. Due to high application volumes, we regret that we cannot provide feedback to those who are not shortlisted.

Assessment

Applications are assessed against the 'essential' and 'desirable' criteria for the role, as set out on the person specification. Please ensure, therefore, that your application fully reflects how you meet these criteria.

Middlesbrough Football Club Foundation welcomes applications from all sections of the community.

We welcome applications from disabled candidates.

We are also seeking to diversify our workforce, particularly by gender and ethnicity.

About The Club

Equality, Diversity and Inclusion

Middlesbrough Football Club Foundation is an equalopportunities employer and positively encourages applications from suitablyqualified and eligible candidates regardless of sex, race, disability, age,sexual orientation, gender reassignment, religion or belief, marital status, orpregnancy and maternity.

Alongside Middlesbrough Football Club, we are committed toequality, diversity and inclusion as highlighted by our RiversideBySideinitiative. The Foundation is a place where inclusion is a core value and whereeveryone can be themselves in an environment where they feel safe and included,including being a Disability Confident Leader.

Safeguarding

Middlesbrough Football Club Foundation and MiddlesbroughFootball Club are fully committed to the safeguarding and welfare of children,young people, young players, and Adults at Risk.

Promoting safeguarding and welfare of participants and staffis everyone's responsibility and staff and volunteers are expected to sharethis commitment.

As part of the Foundation's commitment to safeguarding, anysuccessful applicant, who will be working in regulated activity, will be required to undergo a DBS (Disclosure Barring Service) check or an enhanced DBScheck. The successful applicant will not be able to start working for the Foundationuntil the DBS check has been completed.

The Foundation will also seek the successful candidate'sconsent for obtaining two written references and to ask for documentary proofof qualifications and right to work in the UK. Any offer of employment will beconditional on these being satisfactory.

Once in post, all new staff will receive a comprehensivesafeguarding induction from our Designated Safeguarding Officer, as well asongoing safeguarding training