Front of House Officer

Durham County Council; Spennymoor; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Hybrid working

Local government pension

Job summary

The Light in County Durham, operated by Durham County Council, is recruiting Front of House Officers for part-time, 7-hour, 14-hour and casual contracts. The role involves welcoming visitors, handling enquiries, and supporting day-to-day operations at a major new cultural venue.

You will engage with visitors, contractors and partners in a friendly, professional manner and contribute to a safe, accessible and well-run environment while working as part of a motivated team.

Qualifications

• NVQ Level 2 in a relevant area, or an equivalent qualification or level of experience in venue operations.
• First Award qualification (or willingness to work towards one).
• Experience with diverse customers in a front-facing role, using POS software.

Responsibilities

• Support delivery of day-to-day operations as part of Front of House team.
• Be the first point of contact for customers, contractors and partners, handling enquiries professionally.
• Engage visitors and colleagues to ensure The Light is welcoming, safe, accessible and well-run.
• Contribute to meeting income targets while delivering high standards of service.

Skills

Customer service

Communication

Problem solving

Team player

Education

NVQ Level 2 or equivalent

First Award qualification

Tools

POS software

Job description

We are looking for Front of House Officers to join the team at The Light and we have some part time 7hr, 14hr and casual contracts to offer for the right candidates.

Having opened recently on 22nd August 2026, The Light brings together art, science, history, creativity and community, welcoming up to 100,000 visitors a year.

This is a rare opportunity to play a defining role in launching a major new cultural venue.

WHAT IS INVOLVED?

As a member of the Front of House team, the Front of House Officer will support in the delivery of all aspects of day-to-day operations. You will be part of a positive, motivated team to ensure income targets are met or exceeded, while ensuring The Light is welcoming, safe, accessible and brilliantly run.

You will be:

• A naturally charismatic and friendly person who loves to engage with visitors and fellow team members.
• A team player with experience in venue operations and customer service.
• A skilled problem solver and communicator when it comes to delivering exceptional Front of House operations.
• The first point of contact for customers, contractors and partners, welcoming visitors and ensuring that enquiries are dealt with professionally, politely and promptly.
• Passionate about heritage, art, the community, and contributing towards building an positive, inclusive and supportive team.

What we offer:

• An opportunity to help open and shape a major new cultural venue.
• Supportive leadership and a collaborative, creative working environment.

Join us in creating a cultural beacon for County Durham.

For more information about working at The Light, visit our recruitment website.

WHAT WILL I NEED?

You’ll have an NVQ Level 2 in a relevant area, or an equivalent qualification or level of experience in venue operations, and a First Award qualification (or willingness to work towards one).

You’ll bring experience of working with diverse customers in a front-facing role, using POS software.

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

It is expected interviews will take place week commencing 5 October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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