Facilities Support / Receptionist

Lancashire County Council; Morecambe; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

LGPS

26 days holiday

Vivup discounts

Career development

Job summary

Lancashire County Council is recruiting a friendly Facilities Receptionist/Administrator to work at Whitecross Neighbourhood Centre, Lancaster. You will be the welcoming face for the two receptions, handling inquiries and guiding visitors while maintaining high service standards.

This role requires empathy, resilience, and strong organisation; you will use Excel to keep data accurate, coordinate maintenance and room bookings, and work on a rota from 8:30–16:30 or 9:00–17:00 as described, with

Qualifications

• Empathy and resilience when greeting service users and handling sensitive information.
• Service excellence in coordinating facilities, maintaining high standards and using systems.
• Computer literacy with Excel and data accuracy.

Responsibilities

• Greet service users at two receptions and provide directions and assistance.
• Coordinate with other services to maintain facilities and book contractors.
• Book rooms for meetings and keep data up to date in Excel.
• Work on a rota basis with safeguarding and pair-work for safety.

Skills

Empathy

Resilience

Tools

Excel

Job description

Description

Whitecross Neighbourhood Centre, Lancaster

Please note that we are unable to offer sponsorship for this role

We are currently recruiting… A friendly and helpful Facilities Receptionist/Administrator to work within the Facilities Management Service at Lancashire County Council.

Salary £26,016 - £26,847 per annum I Permanent I Full time, 37 hours per week I

Do you have a sparkling personality with excellent communication skills? Do you have experience in customer service and enjoy providing assistance and directions? If so, you could be the new face of our welcoming and supportive Neighbourhood Centre!

In this diverse role you will be working across our two main receptions – one entrance for our LCC Professionals and another for the service users who require access to our facilities or those who have general enquiries. There is plenty of variety to this job as no two days are the same; you will need to think on your feet and be ready to have all the answers to maintain impeccable customer service.

What We Are Looking For…

Empathy & Resilience

You will be empathetic in nature, greeting service users with a warm and welcoming smile so they are immediately put at ease – when working on the service user reception you may be dealing directly with members of the public (our service users) or even large multi-agency panel meetings with professionals – under these circumstances your resilience will be put to the test as individuals may be challenging and divulge information of a sensitive nature – it is important to remember you are here to help in anyway you can, so providing a sympathetic ear will be sure to brighten someone's day

Service Excellence

You will be a natural organiser, co-ordinating with other services to ensure basic facilities are maintained to a high standard, such as boiler services, alarm testing and liaising with other sites to book contractors for general maintenance and repairs – we want our site's to remain shiny and inviting so with your vigilance and attention to detail; it will allow us to keep our buildings fresh and compliant – you must be computer literate and proficient in using excel to keep our data up to date and accurate, we will also provide training on how to use our systems to book rooms for meetings

Collaborative

You will be joining a supportive and close knit team, working together to reach our goals building a lovely rapport with your colleagues – we take pride in looking after our team, focusing on well-being and providing support when needed - you will be working on a rota basis for each reception, 8.30 till 4.30 one week and 9 till 5 the next; we ensure safeguarding and company throughout your shifts by working in pairs where possible plus have practices and procedures in place on both receptions so you can work comfortably and safely throughout the day.

Please feel free to contact us for an initial informal and confidential chat:

Andrew Felton on [e-mail] or 01772 532778

Why join us?

By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.

• A competitive salary and Local Government Pension Scheme with generous employer contributions.
• A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
• Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
• Access to fantastic development and career opportunities.

We reserve the right to close the vacancy early if we receive sufficient applications.

Local Government Reorganisation

The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.

If you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.

Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.