Casual Receptionist

Isle of Wight Council; England; Vor Ort; GBP 15.000 - 22.000; Teilzeit

Zusammenfassung

Isle of Wight Council is seeking casual receptionists to join our busy front-of-house team at leisure facilities on the Isle of Wight. You will be the first point of contact for visitors, handling enquiries, bookings and payments with a professional and friendly manner.

The role requires reliability, clear communication and the ability to work independently or as part of a team in a fast-paced environment. Shifts cover early mornings, evenings, weekends and Bank Holidays, and training will be

Qualifikationen

• Previous experience in customer-facing roles is advantageous.
• Experience with cash handling and payment systems is desirable.
• Good communication and ability to work alone or as part of a team.

Aufgaben

• Handling customer enquiries and bookings.
• Processing payments and cash handling.
• Using booking and till systems.
• Providing high standards of customer care in front-of-house.
• Adhering to health and safety procedures.

Kenntnisse

Customer service

Communication skills

Cash handling

Teamwork

Tools

Booking systems

Till / POS systems

IT systems

Jobbeschreibung

Casual Receptionist

Company: Isle of Wight Council Salary: Grade 3, £13.49 per hour Hours: Part-time Location: Isle of Wight Working pattern: On-site Job type: Temporary Posting date: 30 Oct 2026 Closing date: 29 Nov 2026

1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.

Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times. Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.

Duties will include:

• Managing customer enquiries and bookings accurately and efficiently
• Using computerised booking, till and payment systems
• Handling cash and card payments and supporting basic reconciliation processes
• Providing a high standard of customer care and responding appropriately to customer feedback or concerns
• Maintaining a professional appearance and adhering to uniform and operational procedures
• Working in accordance with health, safety, and data protection requirements

Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided. The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.

Proud member of the Disability Confident employer scheme

Summary

1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.

Essential requirements

Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times. Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.

Duties will include:

• Managing customer enquiries and bookings accurately and efficiently
• Using computerised booking, till and payment systems
• Handling cash and card payments and supporting basic reconciliation processes
• Providing a high standard of customer care and responding appropriately to customer feedback or concerns
• Maintaining a professional appearance and adhering to uniform and operational procedures
• Working in accordance with health, safety, and data protection requirements

Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided. The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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