Receptionist

Seaham Hall - Hotel Reception; Seaham; On-site; GBP 26,000; Full time

Job summary

A luxury hotel in County Durham is seeking a compassionate Receptionist to be the first point of contact for guests. With a focus on creating memorable guest experiences, the ideal candidate will have at least one year of customer-facing experience and excellent communication skills. Join a multi-award-winning team, enjoy professional growth opportunities, and access various employee benefits including discounts on spa experiences and wellness programs.

Benefits

Comprehensive induction and training

Employee discounts on spa experiences

Free onsite parking

Employee of the Month incentives

Qualifications

• Minimum one year of experience in a customer-facing role.
• Confidence using Microsoft Office and some PMS experience is beneficial.
• Reliable transport for early starts and late finishes.

Responsibilities

• Be the welcoming face of Seaham Hall for guests.
• Work closely with the Reception and Reservations teams.
• Ensure a seamless and personal guest journey.

Skills

Customer service experience

Passion for guest experiences

Communication skills

Attention to detail

Team player

Tools

Microsoft Office

Property Management System (PMS)

Job description

Overview

Receptionist — Location: Seaham Hall, County Durham | Salary: £25,396.80 per year + share of monthly service charge (approx. £2,000 annually) | Hours: 40 hours per week (full-time), including weekends and bank holidays | Shift Times: Earliest start 7:45am | Latest finish 10:30pm

About Seaham Hall

Perched proudly on the County Durham coastline, Seaham Hall blends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award-winning resort: www.seaham-hall.co.uk

The Role

As a Receptionist, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

What We’re Looking For

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• A genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.

Why You’ll Love Working With Us

• Comprehensive induction and in-house training to support your growth.
• Be part of a multi-award-winning team, including awards such as:
• Gold Winner, North East England Tourism Awards (five consecutive years).
• Shortlisted for VisitEngland Small Hotel of the Year 2025.
• Gold Winner, VisitEngland Small Hotel of the Year 2022.
• North of England Hotel of the Year 2023 – The Sunday Times.
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association.
• Access to wellness programs, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Stream access for financial wellbeing and flexibility.
• Up to 20% off gift vouchers and spa experiences.
• Free onsite parking and provided uniform.
• Monthly and annual Employee of the Month incentives.

Ready to Elevate Hospitality?

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.

Apply today and start your journey with Seaham Hall.