Receptionist

Serencroft group.; Romford; On-site; GBP 276,000 - 284,000; Part time

Benefits offered by this job

Refer a Friend bonus – up to £200!

NVQ progression after probation

Training and development opportunities

Job summary

Serencroft Care Homes in Romford is seeking a friendly Receptionist to be the first point of contact at Gable Court. This part-time role (16 hours per week) involves greeting visitors, handling calls and providing administrative support to the home’s management team.

The position requires weekend availability, a UK right to work, and an Enhanced DBS check. Prior reception or admin experience is desirable, and the team offers training in a supportive, values-led environment with NVQ progression

Qualifications

• Previous reception or administrative experience is desirable.
• Right to work in the UK is required.
• Enhanced DBS check will be required.
• Excellent communication and interpersonal skills.
• Willingness to work weekends as part of a flexible pattern.
• Experience in care home, healthcare, or regulated environments is desirable.

Responsibilities

• Welcome and greet visitors, families, professionals and contractors.
• Answer and direct incoming telephone calls and enquiries.
• Maintain visitor sign-in/sign-out records with health and safety procedures.
• Handle post and deliveries, provide admin support to management.
• Schedule appointments and manage diaries as required.
• Maintain confidentiality of residents, families and staff.
• Support marketing and enquiry processes with prospective residents.
• Keep the reception area tidy and welcoming.

Skills

Customer service

Communication

Job description

Hours: 16 hours per week, part-time (weekend availability required)

Salary: £12.71 per hour

Contract: Permanent

About Us

Serencroft Care Homes is an independent care provider operating five residential and nursing homes across England, including Gable Court in Romford. We are CQC-regulated and B Corp certified, and we work in partnership with NHS commissioners and local universities to provide high-quality, person-centred care. We're looking for a friendly, organised Receptionist to be the first point of contact for visitors, families and professionals at Gable Court.

Location: Romford

Role Overview

As our Receptionist, you'll be the welcoming face of Gable Court, greeting visitors, managing calls and enquiries, and providing administrative support to the home's management team. You'll help ensure the home meets health and safety standards — playing an important behind-the-scenes role in the comfort and wellbeing of our residents.

Key Responsibilities

• Welcome and greet visitors, families, professionals and contractors in a friendly and professional manner
• Answer and direct incoming telephone calls and manage general enquiries
• Maintain accurate visitor sign-in and sign-out records in line with health and safety and safeguarding procedures
• Manage incoming and outgoing post and deliveries
• Provide administrative support to the home's management team, including typing, filing and record keeping
• Schedule appointments and manage diaries as required
• Maintain confidentiality regarding residents, families and staff at all times
• Support the home's marketing and enquiry process, including responding to prospective resident and family enquiries
• Ensure the reception area is kept tidy, welcoming and well presented

What We’re Looking For

• Previous experience in a receptionist, administrative or customer service role is desirable but not essential
• Right to work in the UK
• Willingness to undergo an Enhanced DBS check
• Excellent communication and interpersonal skills, with a warm and welcoming manner
• Willingness to work weekends as part of a flexible working pattern.
• Experience within a care home, healthcare or similarly regulated environment is desirable.

What We Offer

• A varied, hands-on role within a supportive, values-led care home team
• Ongoing training and development opportunities within a multi-site care group
• Potential to take up NVQ once successfully completing probation period.
• A supportive value led team environment
• Refer a Friend bonus – up to £200!
• Employee of the quarter - opportunity to potentially win tickets to sporting events orpurchasing vouchers foramazing brands and so much more!

Serencroft Care Homes is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of background.

Questions?

Have questions about this role? Get in touch with our HR team.

Please let us know any additional information you wish to share here.