Care Home Receptionist - Weekend & Admin Support

Serencroft; Romford; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Refer a Friend bonus – up to £200!

Blue Light Card Eligibility

Employee of the quarter

Job summary

Serencroft Care Homes is seeking a friendly Receptionist at Gable Court, Romford. You will greet visitors, handle calls, and provide admin support to the management team, contributing to a safe, welcoming environment for residents and families.

The role is permanent, part-time (16 hours/week) with weekend availability. DBS checks are required, and you’ll be part of a values-led care group that supports career development.

Qualifications

• Previous experience in a receptionist, administrative or customer service role is desirable but not essential.
• Good IT skills, including Microsoft Office (Word, Excel, Outlook).
• Right to work in the UK.
• Willingness to undergo an Enhanced DBS check.
• Excellent communication and interpersonal skills, with a warm and welcoming manner.
• Willingness to work weekends as part of a flexible working pattern.

Responsibilities

• Welcome and greet visitors, families, professionals and contractors in a friendly and professional manner.
• Answer and direct incoming telephone calls and manage general enquiries.
• Maintain accurate visitor sign-in and sign-out records in line with health and safety and safeguarding procedures.
• Manage incoming and outgoing post and deliveries.
• Provide administrative support to the home's management team, including typing, filing and record keeping.
• Schedule appointments and manage diaries as required.
• Maintain confidentiality regarding residents, families and staff at all times.
• Support the home's marketing and enquiry process, including responding to prospective resident and family enquiries.
• Ensure the reception area is kept tidy, welcoming and well presented.

Skills

Excellent communication

Microsoft Office

Weekend availability

Enhanced DBS check

Right to work in the UK

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Serencroft Care Homes is seeking a friendly Receptionist at Gable Court, Romford. You will greet visitors, handle calls, and provide admin support to the management team, contributing to a safe, welcoming environment for residents and families.

The role is permanent, part-time (16 hours/week) with weekend availability. DBS checks are required, and you’ll be part of a values-led care group that supports career development.