Receptionist

Serencroft; Romford; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Refer a Friend bonus – up to £200!

Blue Light Card Eligibility

Employee of the quarter

Job summary

Serencroft Care Homes is seeking a friendly Receptionist at Gable Court, Romford. You will greet visitors, handle calls, and provide admin support to the management team, contributing to a safe, welcoming environment for residents and families.

The role is permanent, part-time (16 hours/week) with weekend availability. DBS checks are required, and you’ll be part of a values-led care group that supports career development.

Qualifications

• Previous experience in a receptionist, administrative or customer service role is desirable but not essential.
• Good IT skills, including Microsoft Office (Word, Excel, Outlook).
• Right to work in the UK.
• Willingness to undergo an Enhanced DBS check.
• Excellent communication and interpersonal skills, with a warm and welcoming manner.
• Willingness to work weekends as part of a flexible working pattern.

Responsibilities

• Welcome and greet visitors, families, professionals and contractors in a friendly and professional manner.
• Answer and direct incoming telephone calls and manage general enquiries.
• Maintain accurate visitor sign-in and sign-out records in line with health and safety and safeguarding procedures.
• Manage incoming and outgoing post and deliveries.
• Provide administrative support to the home's management team, including typing, filing and record keeping.
• Schedule appointments and manage diaries as required.
• Maintain confidentiality regarding residents, families and staff at all times.
• Support the home's marketing and enquiry process, including responding to prospective resident and family enquiries.
• Ensure the reception area is kept tidy, welcoming and well presented.

Skills

Excellent communication

Microsoft Office

Weekend availability

Enhanced DBS check

Right to work in the UK

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Role: Receptionist

Location: Gable Court, Romford, RM6 4AZ

Hours: 16 hours per week, part-time (weekend availability required)

Salary: £12.71 per hour

Contract: Permanent

About Us

Serencroft Care Homes is an independent care provider operating five residential and nursing homes across England, including Gable Court in Romford. We are CQC-regulated and B Corp certified, and we work in partnership with NHS commissioners and local universities to provide high-quality, person-centred care. We're looking for a friendly, organised Receptionist to be the first point of contact for visitors, families and professionals at Gable Court.

Role Overview

As our Receptionist, you'll be the welcoming face of Gable Court, greeting visitors, managing calls and enquiries, and providing administrative support to the home's management team. You'll help ensure the home meets health and safety standards — playing an important behind-the-scenes role in the comfort and wellbeing of our residents.

Key Responsibilities

• Welcome and greet visitors, families, professionals and contractors in a friendly and professional manner
• Answer and direct incoming telephone calls and manage general enquiries
• Maintain accurate visitor sign-in and sign-out records in line with health and safety and safeguarding procedures
• Manage incoming and outgoing post and deliveries
• Provide administrative support to the home's management team, including typing, filing and record keeping
• Schedule appointments and manage diaries as required
• Maintain confidentiality regarding residents, families and staff at all times
• Support the home's marketing and enquiry process, including responding to prospective resident and family enquiries
• Ensure the reception area is kept tidy, welcoming and well presented

What We’re Looking For

• Previous experience in a receptionist, administrative or customer service role is desirable but not essential
• Good IT skills, including Microsoft Office (Word, Excel, Outlook)
• Right to work in the UK
• Willingness to undergo an Enhanced DBS check
• Excellent communication and interpersonal skills, with a warm and welcoming manner
• Willingness to work weekends as part of a flexible working pattern.
• Experience within a care home, healthcare or similarly regulated environment is desirable.

What We Offer

• A varied, hands-on role within a supportive, values-led care home team
• Ongoing training and development opportunities within a multi-site care group
• Full induction
• Potential to take up NVQ once successfully completing probation period.
• A supportive value led team environment
• Refer a Friend bonus – up to £200!
• Blue Light Card Eligibility
• Employee of the quarter - opportunity to potentially win tickets to sporting events or purchasing vouchers for amazing brands and so much more!

Serencroft Care Homes is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of background.

Job Summary

• Location: Romford
• Role: Receptionist
• Salary: £12.71 per hour
• Hours: 16 hours per week, part-time (weekend availability required)
• Posted: 14 Sep 2026