Receptionist

Confidential; Reading; On-site; GBP 19,000 - 21,000; Full time

Job summary

Confidential is seeking a Temporary Receptionist for a Substance Misuse Service in Reading. This one-month contract runs Monday to Friday from 09:00 to 17:00. The role requires handling inquiries, supporting service users, and maintaining orderly reception and client records.

DBS check is expected. You will contribute to a friendly, efficient reception area and assist with basic admin duties. The post involves coordinating appointments, updating information systems, and collaborating with staff

Qualifications

• Strong communication and friendly customer-facing manner.
• Ability to manage appointments and maintain records accurately.
• Good organisational skills and attention to detail.

Responsibilities

• Be the first point of contact for service users and visitors.
• Maintain a welcoming, tidy reception area and up-to-date client information.
• Manage appointment system and liaise with keyworkers to book future slots.
• Take messages and update contacts in case management systems.
• Provide basic information about the service and support the admin team.

Skills

Communication

Customer service

Organisation

Tools

Reception software

Job description

We are currently seeking a Temporary Receptionist for a Substance Misuse Service located in Reading.

This will be an initial One Month Contract.

Monday to Friday - 09:00 - 17:00

Key Activities

• - As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• - Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• - Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• - Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• - Providing basic advice and information on the service offer.
• - Contribute to managing an effective appointment system, liaising with keyworkers.
• - Checking appointments on the information system and book future appointment for service users
• - Take messages for staff and update case management contacts where appropriate
• - Support the team in managing/booking appointments via the electronic diary system
• - Maintain accurate records of all contacts on our case management systems
• - Assist with admin, record-keeping and communication within the wider admin team.
• - Take accurate meeting minutes for staff meetings as necessary.

A Basic DBS will be Required.