Receptionist

Cambridge House; Reading; On-site; GBP 20,000 - 26,000; Full time

Job summary

Cambridge House, a luxury hospitality property in the United Kingdom, is seeking a Receptionist to warmly welcome guests and set the tone for their stay. You will manage arrivals, registrations, and guest inquiries with discretion, while collaborating with Concierge and Housekeeping to ensure a seamless, memorable experience.

The ideal candidate will have guest-facing experience, a genuine hospitality passion, exceptional communication skills, and the ability to adapt to weekend and holiday

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.
• A genuine passion for hospitality and making guests feel welcome, valued and at ease.
• Excellent communication skills with a polished yet approachable manner and a keen eye for detail.
• Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English; additional languages are an advantage.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests with warmth and elegance, creating a memorable first impression.
• Manage arrivals, departures and guest enquiries with professional accuracy.
• Anticipate guest preferences and deliver personalised service.
• Build connections with guests and remember names and preferences.
• Respond to requests and resolve concerns with grace and initiative.
• Coordinate with Concierge, Housekeeping and the Cambridge House team to ensure a seamless guest journey.
• Maintain guest profiles, reservations and billing records with care and confidentiality.
• Share knowledge of Cambridge House and Mayfair to offer recommendations.
• Maintain an impeccable reception area reflecting the House's standards.
• Contribute ideas to opening preparations and service rituals.

Skills

Guest-facing experience

Hospitality passion

Communication skills

Attention to detail

Shift flexibility

English proficiency

Right to work in UK

Job description

Job Description

As one of the first faces our guests encounter, you will set the tone for their entire experience. From a gracious welcome and seamless check-in to remembering a familiar face or anticipating an unspoken need, the role of a Receptionist at Cambridge House is to bring warmth, discretion and a little magic to every interaction. You will understand that the finest luxury is personal, intuitive, and effortlessly delivered.

Key Responsibilities:

• Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression from the moment they arrive.

• Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.

• Anticipate guest preferences and deliver thoughtful, personalised service that makes every stay feel uniquely considered.

• Build meaningful connections with guests, remembering names and preferences to create a sense of familiarity and belonging.

• Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.

• Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless and thoughtfully connected guest journey.

• Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.

• Share your knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations that help guests discover the very best of what is on offer.

• Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.

• Contribute ideas and enthusiasm to our opening preparations, helping shape the service rituals and traditions that will define the Cambridge House experience.

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.

• A genuine passion for hospitality and an instinct for making people feel welcome, valued and at ease.

• Excellent communication skills, a polished yet approachable manner and a keen eye for detail.

• Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English, additional languages are an advantage.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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