Receptionist

Auberge Resorts Collection; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Auberge Collection in Mayfair's Cambridge House seeks a Receptionist to welcome guests with warmth, manage arrivals and departures, and set a tone of discretion and hospitality from the first moment. You will coordinate with Concierge and Housekeeping, maintain accurate guest profiles and billing records, handle payments securely, and offer thoughtful local recommendations to enhance every stay.

Experience in luxury hospitality, excellent spoken and written English, and the right to work in the

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similar high-end environment.
• Excellent communication skills with a polished, approachable manner.
• Flexibility to work weekends and public holidays; strong English language skills.
• Right to work in the United Kingdom.

Responsibilities

• Welcome guests with genuine warmth and elegance, creating a memorable first impression.
• Manage arrivals, departures and guest enquiries with accuracy and professionalism.
• Anticipate guest preferences and deliver personalised service.
• Build meaningful connections with guests, remembering names and preferences.
• Respond to requests and resolve concerns with grace and initiative.
• Coordinate with Concierge, Housekeeping and the wider Cambridge House team.
• Maintain accurate guest profiles, reservations and billing records, handling payments securely.
• Share knowledge of Cambridge House and surrounding Mayfair area with considered recommendations.
• Maintain an impeccable reception area reflecting the House's standards.
• Contribute ideas to opening preparations and service rituals.

Skills

Guest service

Hospitality experience

Communication skills

Attention to detail

Fluency in English

Job description

Company Description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

For more information: auberge.com/cambridgehouse/

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As one of the first faces our guests encounter, you will set the tone for their entire experience. From a gracious welcome and seamless check-in to remembering a familiar face or anticipating an unspoken need, the role of a Receptionist at Cambridge House is to bring warmth, discretion and a little magic to every interaction. You will understand that the finest luxury is personal, intuitive, and effortlessly delivered.

Key Responsibilities:

• Welcome guests with genuine warmth and elegance, creating a personal and memorable first impression from the moment they arrive.
• Manage arrivals, departures and guest enquiries with accuracy and effortless professionalism.
• Anticipate guest preferences and deliver thoughtful, personalised service that makes every stay feel uniquely considered.
• Build meaningful connections with guests, remembering names and preferences to create a sense of familiarity and belonging.
• Respond to requests and resolve concerns with grace, initiative and a genuine desire to find the right solution.
• Coordinate closely with Concierge, Housekeeping and the wider Cambridge House team to ensure a seamless and thoughtfully connected guest journey.
• Maintain accurate guest profiles, reservations and billing records, handling payments and confidential information with care and integrity.
• Share your knowledge of Cambridge House and the surrounding Mayfair area, offering considered recommendations that help guests discover the very best of what is on offer.
• Maintain an impeccable reception area, ensuring every detail reflects the character, atmosphere and standards of the House.
• Contribute ideas and enthusiasm to our opening preparations, helping shape the service rituals and traditions that will define the Cambridge House experience.

Qualifications

• Experience in a guest-facing role, ideally within luxury hospitality or a similarly high-end environment.
• A genuine passion for hospitality and an instinct for making people feel welcome, valued and at ease.
• Excellent communication skills, a polished yet approachable manner and a keen eye for detail.
• Flexibility to work shifts, including weekends and public holidays, with excellent spoken and written English, additional languages are an advantage.
• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge