Client Care Administrator

Linnaeus Veterinary Limited; Penrith; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Pension scheme

Job summary

Linnaeus Veterinary Limited's Veterinary Vision in Penrith is seeking a Client Care Administrator to join our on-site reception team. You will handle client communications, scheduling, and administrative tasks essential to daily practice operations.

In this role you will maintain patient records, assist with insurance coordination, and provide compassionate support to clients and clinicians. The position is full-time, with 40 hours per week, and offers career progression within the Linnaeus

Qualifications

• Must have at least 12 months customer-facing experience.
• Strong administration and organisation skills required.
• Ability to work well under pressure.
• Confident and professional telephone manner.

Responsibilities

• Prepare veterinary reports, referrals, and clinical documentation.
• Process insurance claims and liaise with clients, insurers, and clinical teams.
• Book consultations, investigations, and procedures; manage referrals and client communications.
• Provide reception cover and compassionate client care; support cross-department workflow.
• Follow practice policies and maintain confidentiality; participate in training.

Skills

Customer service

Administration

Organisation

Telephone manners

Job description

Job Title: Client Care Administrator Location: Veterinary Vision, Penrith Hours: Full time, 40 hours per week, between the hours of 8.30-5.30 Monday - Friday Salary: £26,701 per annum

Key Duties and Responsibilities

• Clinical Documentation and Records Prepare veterinary reports, referrals, and clinical documentation.
  Maintain accurate patient records in line with GDPR and confidentiality standards.
• Insurance and Administration Process insurance claims and liaise with clients, insurers, and clinical teams.
  Provide administrative support to the wider practice team.
• Appointment Coordination Book consultations, investigations, and procedures.
  Manage telephone enquiries, referrals, and client communications professionally.
• Client and Reception Support Provide reception cover and deliver compassionate client care.
  Support smooth communication and workflow across departments.
• Compliance and Professional Standards Follow practice policies and maintain confidentiality at all times.
  Participate in training and development activities as required.

What we’re looking for

• Must have previous customer-facing experience (minimum of 12 months)
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident and professional telephone manner.

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme

About Us Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of the patient is our top priority. Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.