Receptionist

Sandwell and West Birmingham NHS Trust; West Bromwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sandwell and West Birmingham NHS Trust in the West Midlands is seeking a receptionist for the Endoscopy Department. You will be the first point of contact for patients, delivering excellent customer service and smooth patient flow.

The role requires good communication, organisation, and ICT skills, with experience in NHS or care settings preferred. Full-time, on-site position with training opportunities and a supportive team.

Qualifications

• Experience in reception, preferably in a caring environment.
• Experience dealing with a broad range of people, ideally in a care setting.
• Previous NHS and Endoscopy experience.
• Broad base of IT packages e.g. Word, Outlook, etc.

Responsibilities

• Providing reception cover for the Endoscopy service.
• Greeting patients on arrival and updating the Endoscopy patient system.
• Liaising with clinical staff/booking clerks about appointments.
• Inputting patient details into the system and arranging transport when needed.
• Handling telephone enquiries from patients and carers and filing patient records.
• Clinic preparation for endoscopy clinics and assisting with patient arrivals.

Skills

Receptionist experience

Customer service

NHS Endoscopy exposure

IT literacy (Word/Outlook)

Education

GCSE English A-C or equivalent

Tools

Word

Outlook

Job description

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients.

The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.

They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.

Main duties of the job

Providing reception cover for the Endoscopy service including:

Greeting patients on arrival onto the Endoscopy patient system.

Liaising with clinical staff/booking clerks in relation to appointments,

Inputting clinical and administrative patient details onto the system.

L iaising with the ambulance desk to arrange transport for patients.

D ealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.

Clinic preparation for endoscopy clinics: pull out patient information for each clinic.

Liaising with nursing staff with regard to arrival for clinics and managing potential delays.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

For further information about this role please see the attached job description and person specification.

If you do not hold a level 3 business administrator qualification, you may be able to complete the level 3 Business Administrator apprenticeship programme as part of ongoing training and development during your employment

Experience

• Relevant experience of working within a reception preferably within a caring environment
• Experience in dealing with a broad range of people preferably in a caring environment
• Previous NHS and Endoscopy experience
• Broad base of IT packages eg. Word, outlook etc.

Qualifications

• GCSE grade A – C or equivalent in English language

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement

Consider the optimal use of resources through consolidation and specialisation, and

Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining ourGreen Impact (opens in a new tab) programme.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note-If this vacancy receives a high number of applications, it will close before the stated closing date. Please ensure that you have completed and submitted your application at your earliest convenience to avoid disappointment.

Name Georgina Corry Job title Secretary for Admitted Care B & Gastro/Endoscopy Email address [e-mail] Telephone number 07974106573