Receptionist

Buckinghamshire Healthcare NHS Trust; Aylesbury; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

Buckinghamshire Healthcare NHS Trust is seeking an experienced part-time Receptionist for the Physiotherapy Department at Stoke Mandeville Hospital. You will provide a friendly, professional reception to patients and staff, manage appointments and support the outpatient services with essential administrative duties.

The role requires excellent communication and multitasking abilities, with training provided on the electronic booking system and opportunities for flexible working arrangements.

Qualifications

• Secretarial/reception experience or dealing with patients/customers.
• Strong verbal and written communication in English.
• Ability to work in a busy environment and multi-task efficiently.
• Experience using Careflow system is desirable.

Responsibilities

• Manage and schedule appointments for the department.
• Provide professional reception service and greet patients and relatives.
• Support clinical teams with administrative tasks for outpatient services.
• Maintain patient records, registrations and data entry per guidelines.
• Ensure reception areas are secure at the end of the day.

Skills

Reception experience

Customer service

Verbal communication

Careflow system

Education

RSA I/II typing/keyboard

GCSE English (Level 3)

Tools

Careflow system

Job description

Main area Physiotherapy Grade Band 2 Contract 12 months (Secondment / FTC) Hours

• Part time
• Job share
• Flexible working

34 hours per week (Available 16 hrs post and 34 hrs - Monday - Friday (days tbc)) Job ref 434-CR7948196-A

Site Stoke Mandeville Town Stoke Mandeville Salary £25,272 per annum - pro rata for part time Salary period Yearly Closing 06/09/2026 23:59

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• Provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics


• Nationally recognised for urology and skin cancer services


• Regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services


• Deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

We pride ourselves in being a great place to work and invite you to join our BHT family.

Job overview

The Physiotherapy Department is seeking part time Receptionists to join their friendly departments and teams at Stoke Mandeville Hospital (34 hrs). This busy role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties related to supporting the out patient therapy services. Computer skills are desirable, and full training will be provided on our electronic booking system

Main duties of the job

• Manage and schedule appointments.


• Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.


• Work closely with clinical and operational team to ensure smooth operation of clinics.


• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.


• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.


• Provide cross-site cover when required


• Participate in audits, surveys, and ongoing training.


• Undertake other duties appropriate to the role.

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.


• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.


• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.


• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.


• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.


• Our mission is to provide personal and compassionate care every time.


• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person specification

EDUCATION, QUALIFICATIONS & TRAINING

• RSA I / II or equivalent typing/ keyboard qualification


• Level 3 GCSE’s ( grade C or above or equivalent to include English)

EXPERIENCE

• Able to accept and undertake responsibility for designated tasks


• Secretarial/ reception experience and dealing with face to face patients or customers


• 6 months experience within a customer care (face to face) environment.


• Experience using word


• Experience using Careflow system

SKILLS, ABILITIES & KNOWLEDGE

• Clear, concise verbal and written communication to ensure liaison with multi disciplinary team, patients and carers to ensure records and reports are accurate, legal and in legible manner (in English)


• Demonstrate good organisational skills


• Demonstrate insight into the importance of maintaining a safe working environment


• Ability to learn / ability to self initiate learning (evidence within the last 2 years)


• Able to work within a team setting


• Evidence of self motivation and initiative


• Able to know own limitations and seek advice


• Flexible and adaptable in approach to work


• Able to undertake manual handling tasks


• Able to maintain written communications / records


• Awareness of health & safety issues and policies


• Able to complete tasks set, follow instructions

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Contacting you: We will contact candidates through the email address supplied on their application form. Please make sure you check this regularly.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.