Receptionist

CVS Veterinary Group; Milton Keynes; Vor Ort; GBP 12.000 - 17.000; Teilzeit

Benefits dieser Stelle

Five weeks' annual leave

Bank holidays

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Zusammenfassung

CVS Veterinary Group is seeking a Veterinary Receptionist for Greensands Veterinary Centre, near Milton Keynes. This part-time role (31 hours) involves front-desk reception, appointment scheduling, and client support within a busy, animal-focused practice.

Join a CVS Vets-owned network committed to pet-first care. The role offers a supportive team, opportunities to develop skills, and a pathway within CVS Vets' career framework.

Qualifikationen

• Previous experience as a Receptionist required.
• Experience in a veterinary setting is a bonus.
• Strong communication and empathy for clients.
• Outstanding customer service and public interaction skills.
• Positive attitude and teamwork abilities.
• Proficiency in Microsoft Office and databases.

Aufgaben

• Handle incoming calls and schedule appointments.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients with a warm welcome.
• Process payments accurately and efficiently.
• Provide empathy to clients during distress while remaining professional.
• Organise patients using the in-house system.
• Liaise with veterinary practices to address patient needs.
• Make calls regarding debts, refunds, and belongings as needed.
• Ensure clients feel welcomed and valued at all times.

Kenntnisse

Receptionist experience

Customer service

Communication

Empathy

Teamwork

Microsoft Office

Database systems

Tools

In-house system

Jobbeschreibung

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Greensands Veterinary Centre.

Location: Near Milton Keynes

Contract: FIXED TERM

Hours: 31 hours

Shift Pattern: Mixed (early and lates)

Discover Our Practice:

A warm and welcoming team based at small animal practice near Milton Keynes. Our well-equipped practice offers digital X-ray, ultrasound and much more, alongside a client-focused reception area that helps us build strong relationships with visiting clients.

Practice Website Link:

https://www.cvsvets.com/south-east/greensands-veterinary-centre

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job-it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.