Receptionist

CVS Group; Milton Keynes; Hybrid; GBP 14.000 - 17.000; Teilzeit

Benefits dieser Stelle

Five weeks' annual leave (pro rata)

Long service award

Staff discount on veterinary bills

Employee assistance programme

Zusammenfassung

CVS Vets Greensands Veterinary Centre near Milton Keynes is hiring a Veterinary Receptionist to join a warm, client-focused team. You will manage calls, schedule appointments, greet clients, and handle payments with empathy and professionalism.

The role offers a fixed-term contract, 31 hours per week, and a mixed shift pattern. CVS Vets emphasizes a supportive environment with career development opportunities.

Qualifikationen

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Aufgaben

• Manage communications: handle incoming calls and schedule appointments efficiently
• Inquiries resolution: respond to queries via phone, email, and in-person interactions with professionalism
• Client reception: greet and register new clients, ensuring a warm welcome
• Financial transactions: process payments accurately and efficiently
• Emotional support: provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System utilisation: organise patients using the in-house system efficiently
• Inter-practice communication: liaise with veterinary practices to address patient needs and queries
• Debt and refund management: make necessary phone calls regarding debts, belongings, and refunds
• Client care: ensure that every client feels welcomed and valued at our practice

Kenntnisse

Reception experience

Veterinary setting

Microsoft Office

Database systems

Customer service

Communication skills

Empathy

Jobbeschreibung

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Greensands Veterinary Centre.

Location:

Near Milton Keynes

Contract:

FIXED TERM

Hours:

31 hours

Shift Pattern:

Mixed (early and lates)

Discover Our Practice:

A warm and welcoming team based at small animal practice near Milton Keynes. Our well-equipped practice offers digital X-ray, ultrasound and much more, alongside a client-focused reception area that helps us build strong relationships with visiting clients.

Practice Website Link: https://www.cvsvets.com/south-east/greensands-veterinary-centre

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.