Receptionist

Cheshire East Council; Middlewich; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Enhanced annual leave

Public pension

Cycle to Work

Employee Assistance Programme

Paid volunteer leave

Discounts (Virgin/O2)

Gym membership discounts

Job summary

Cheshire East Council in Middlewich is seeking a Receptionist to be the first point of contact, handling visitor access, mail, and enquiries. The 0.61 FTE role offers 22.5 hours weekly, Monday to Friday 8am-12:30pm, within the Environmental Hub's Business Support Team.

You will use Word and Excel, maintain records, support health and safety, and deliver a high-quality customer experience in a busy office.

Qualifications

• Previous experience in a receptionist, front-of-house or administrative role.
• Excellent customer service and communication skills, with the confidence to deal professionally with a wide range of internal and external contacts.
• Organised, efficient and able to manage multiple tasks and priorities.
• Experience using Microsoft Office applications, including Word and Excel.
• Good attention to detail, maintaining accurate records and documentation.
• Understand the importance of health and safety, security procedures and confidentiality.
• Proactive, reliable and able to work independently as well as part of a team.
• Hold at least three GCSEs (or equivalent), including English and Maths.

Responsibilities

• Welcome visitors and callers, and manage enquiries by phone, email and in person.
• Coordinate visitor access and site security procedures.
• Distribute incoming and outgoing mail and maintain records and databases.
• Prepare ID cards and security fobs and support admin tasks.
• Provide essential administrative support using Microsoft Office.

Skills

Reception experience

Customer service

Organisation

MS Office (Word/Excel)

Education

GCSEs including English and Maths

Tools

Microsoft Word

Microsoft Excel

Job description

An exciting opportunity has become available to work within the Business Support Team at the Environmental Hub in Middlewich.

The role is for 0.61 FTE (22.5 hours) per week. Monday to Friday, 8am to 12:30pm.

ABOUT THE ROLE

As a Receptionist, you will be the first point of contact for visitors, contractors, colleagues and customers, providing a professional and welcoming reception service while supporting the day-to-day administrative functions of the business. You will manage enquiries by phone, email and in person, coordinate visitor access and site security procedures, distribute incoming and outgoing mail, maintain records and databases, prepare ID cards and security fobs, and provide essential administrative support using Microsoft Office applications. This is a varied role that requires excellent organisation, attention to detail and a commitment to delivering a high-quality customer experience. This role would suit someone who enjoys helping people, thrives in a busy office environment and takes pride in providing an efficient and professional service.

ABOUT YOU

You will have/be:

• Previous experience in a receptionist, front-of-house or administrative role.

• Excellent customer service and communication skills, with the confidence to deal professionally with a wide range of internal and external contacts.

• Organised, efficient and able to manage multiple tasks and priorities.

• Experience using Microsoft Office applications, including Word and Excel.

• Good attention to detail, maintaining accurate records and documentation.

• Understand the importance of health and safety, security procedures and confidentiality.

• Proactive, reliable and able to work independently as well as part of a team.

• Hold at least three GCSEs (or equivalent), including English and Maths.

• Demonstrate the values of Drive, Integrity, Respect and Collaboration in their everyday work.

The role is diverse with no one day the same, for more information on the role please view the 'in this job you will' section within the attached JDPS document.

WHAT WE GIVE IN RETURN

• ENHANCED ANNUAL LEAVE - 34 days annual leave (inclusive of bank holidays) from day 1, increasing up to 39 days after only 5 years' service
• ENHANCED PUBLIC PENSION - A career average pension (contributions built at a rate of 1/49th of your yearly pensionable pay
• PURCHASE OF ANNUAL LEAVE - The ability to purchase up to 10 days' extra annual leave each year in addition to your normal annual leaveentitlements (this is pro-rata for part time staff)
• CYCLE TO WORK SCHEME - Receive up Income Tax and National Insurance savings of up to 25-39% off the retail price of the bike and safetyequipment package (savings dependent on the value of your chosen package and your tax status
• EMPLOYEE ASSISTANCE PROGRAMME - A completely free to use and confidential assistance service for all employees to help staff manage,reduce and overcome the impact of life issues which they may experience from time to time, both within work and their personal life
• PAID VOLUNTEER LEAVE – Up to two days paid leave per year to volunteer for local organisations in the borough of Cheshire East
• VIRGIN MEDIA AND O2 DISCOUNTS - Exclusive discounts on Virgin Media Broadband and O2 pay monthly plans.
• DISCOUNTED GYM MEMBERSHIPS - Access to corporate membership prices for Everybody Leisure which includes:
• Gym, Swim and Group Fitness at all 16 facilities
• Off-Peak Racket Sports
• Athletics Tracks
• Sauna/Steam/Spa

ABOUT US

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we can offer you a wide range of challenging and rewarding career
opportunities. At Cheshire East Council we are working for a brighter future – together and our commitment to you is that our workplace culture will provide a shared
purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

FURTHER INFORMATION

For further information please contact Liz Hutchinson via email; [e-mail]

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

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Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not bediscouraged from applying again.

For any technical enquiries please email [e-mail]

Please quote the job reference number in all correspondence.