Modern Workplace Officer

Cheshire East Council; Crewe; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

34 days annual leave

Purchase of annual leave up to 10 days

Hybrid/remote working where possible

Salary sacrifice green car scheme

White goods salary sacrifice

Career average pension

Cycle to work scheme

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Modern Workplace Officer to deliver and support modern workplace services across Microsoft 365, endpoint management and related technologies. You will ensure secure, compliant and well-managed devices and identities.

The role involves supporting Entra-joined devices, Windows Hello for Business, and cloud-managed services, with opportunities to contribute to digital transformation projects across the Council.

Qualifications

• Experience providing third-line technical support within a complex ICT environment.
• Experience supporting and administering Microsoft 365 services, including licensing, user lifecycle management and Exchange Online administration.
• Experience supporting Microsoft Intune, endpoint management, device compliance and modern workplace technologies.
• Knowledge of Microsoft Entra ID, identity management, Microsoft Purview and compliance technologies.
• Experience supporting Microsoft Teams Phone, VoIP or unified communications technologies.
• Knowledge of ITIL principles and service management processes.

Responsibilities

• Provide third-line technical support and administration across the Council's modern workplace environment.
• Collaborate with colleagues, technical specialists and third-party suppliers to resolve complex incidents and service requests.
• Maintain service performance and contribute to continual improvement of digital services.
• Support and administer a range of modern workplace technologies, including Microsoft 365, endpoint management, identity services and unified communications.

Skills

Microsoft 365

Endpoint management

Identity management

Microsoft Entra ID

Microsoft Intune

Teams Phone/Unified communications

ITIL & service management

Problem solving

Communication skills

Tools

Exchange Online

Job description

An exciting opportunity has become available to join the Digital team as a Modern Workplace Officer.

This role is key to the delivery and support of the Council's modern workplace services, providing third-line technical expertise across Microsoft 365, endpoint management and modern workplace technologies. You will play an important role in ensuring the Council's digital workplace remains secure, compliant, effective and aligned to the needs of the organisation.

As the Council continues its digital transformation journey, you'll support and help deliver major initiatives including the transition to Entra-joined devices, Windows Hello for Business, modern endpoint management and the ongoing move from legacy technologies to cloud-managed services.

About you

You will provide third-line technical support and administration across the Council's modern workplace environment, helping to ensure devices, identities and Microsoft 365 services remain secure, compliant and effectively managed.

You'll work collaboratively with colleagues, technical specialists and third-party suppliers to resolve complex incidents and service requests, maintain service performance and contribute to the continual improvement of digital services across the organisation.

You will support and administer a range of modern workplace technologies, including Microsoft 365, endpoint management, modern identity services and unified communications, whilst contributing to service improvements and digital transformation initiatives.

The role is varied, offering the opportunity to support a wide range of modern workplace technologies and contribute to key projects across the Council. For more information on the role, please view the 'In this job you will' section within the attached Job Description and Person Specification.

The successful candidate will have:

• Experience providing third-line technical support within a complex ICT environment;
• Experience supporting and administering Microsoft 365 services, including licensing, user lifecycle management and Exchange Online administration;
• Experience supporting Microsoft Intune, endpoint management, device compliance and modern workplace technologies;
• Knowledge of Microsoft Entra ID, identity management, Microsoft Purview and compliance technologies;
• Experience supporting Microsoft Teams Phone, VoIP or unified communications technologies;
• Knowledge of ITIL principles and service management processes;
• Excellent problem-solving and analytical skills;
• Strong communication and customer service skills;
• A proactive and flexible approach to work.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave - Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There's no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life's challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

Join us and help shape the future of digital services at Cheshire East Council, working with modern Microsoft technologies that support colleagues and deliver better outcomes for our communities.

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.

We are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For an informal discussion about the role, please contact Luke Huxley at [e-mail] or 01270 685520.

For any technical enquiries please email [e-mail]

Please quote job reference number in all correspondence.