Receptionist

Voco St. Johns; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounts across retail and dining

Leisure Club / Gym membership

Free on-site parking

Meals on shift

Progression opportunities across the U

Uniform provided

Flexible working hours

Job summary

Voco St. Johns in Solihull is seeking a friendly Receptionist to welcome guests and support their stay from arrival to departure.

You will use tech to streamline check-in and check-out, stay attentive to detail, and collaborate with the team to deliver outstanding guest experiences.

Qualifications

• Experience in delivering high-quality guest service is essential.
• Ability to anticipate guest needs and respond proactively.

Responsibilities

• Constantly finding innovative ways to put a smile on your customer’s face and deliver outstanding guest experience.
• Ensuring that every guest experiences a safe visit and cleanliness standards are met.
• Living and breathing outstanding service, instilling trust in your team.
• Driving sales opportunities and maximising revenue and occupancy levels.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Flexible

Self-motivated

Hard-working

People-oriented

Job description

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you’ll be doing as a Receptionist

• Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

What’ll make you a great fit for this Receptionist role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.