Receptionist

Kew Green Hotels; Metropolitan Borough of Solihull; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel rates

Staff discounts across brand

Free on-site parking

Uniform provided

Progression opportunities

Job summary

Kew Green Hotels is seeking a Receptionist to deliver a warm, efficient service that puts guests first and enhances their stay. You will handle front-desk duties, anticipate guest needs, and use hotel tech to create a smooth, personalised experience.

We value attention to detail, a positive attitude, and the ability to stay composed under pressure while supporting a collaborative team focused on revenue and guest satisfaction.

Qualifications

• Excellent customer service abilities and confidence to anticipate and deliver on guests' needs.
• Comfortable using hotel technology to improve guest experience.
• Strong interpersonal and communication skills.
• Detail-oriented with the ability to stay attentive under pressure.
• Self-motivated, hardworking and fun.

Responsibilities

• Constantly find innovative ways to delight guests and exceed expectations.
• Ensure every guest experiences a safe, clean visit.
• Live and breathe outstanding service and build trust within the team.
• Identify and drive sales opportunities to maximise revenue and occupancy.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Problem solving

Tech-savvy

Job description

No matter what, you have the ability to smile the most welcoming smile and put the customer’s needs first. You love being able to make each and every person’s stay not only memorable but personal and you’re able to do that because you understand the importance of the small details.

You’re a mind-reader due to your ability to anticipate what your customer wants before they even knew what they wanted. And juggler – because you love change and are focused on delivering outstanding guest experience whilst overseeing a busy reception.

What you’ll be doing as a Receptionist

• Constantly finding innovative ways to put a smile on your customer’s face – that’s where embracing change comes in! An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond?
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Living and breathing outstanding service, instilling trust in your fellow team mates to commit to an outstanding guest experience
• Driving sales opportunities and maximising revenue and occupancy levels

What’ll make you a great fit for this Receptionist role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift – hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.