Food & Beverage Assistant

Kew Green Hotels; Burton End; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discounts

Meals on shift

Uniform provided

Parking on site

Career progression

Job summary

Kew Green Hotels is seeking a dedicated Food & Beverage Assistant to deliver outstanding service to guests across our properties. You will engage with guests, anticipate needs, and ensure every visit feels special, while upholding cleanliness and safety standards.

You’ll have opportunities to upsell, learn about local promotions, and grow within the UK hotel group. Perks include staff discounts, free meals on shift, uniform provided, parking on site, and room for progression across our portfolio.

Qualifications

• Experience in hospitality or customer service is preferred.
• Excellent interpersonal and communication skills.
• Ability to upsell and enhance guest experiences.

Responsibilities

• Ensure guests experience an outstanding level of service throughout their stay
• Maintain high standards of cleanliness and guest safety
• Engage with guests to assess needs and tailor service
• Upsell and make recommendations to enhance guest experience
• Respond promptly to guest feedback and resolve issues
• Stay informed about hotel facilities, promotions and local market
• Seek continual improvements to the guest experience
• Be flexible and able to work under pressure and tight deadlines

Skills

Guest service

Interpersonal communication

Upselling

Staying calm under pressure

Attention to detail

Job description

Because you're an outstanding Food & Beverage Assistant you'll know exactly how to deal with such requests (believe me, there will be weirder) - this means you won't be scared of the unknown, you'll actually love it! You'll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you'll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.,

• Ensuring that all guests experience an outstanding level of service throughout their stay
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
• Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
• Responding promptly to guest complaints and finding ways to turnaround any negative feedback
• Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
• Looking for ways to deliver continuous improvements to the guest experience.
  You'll love people - and as a result, have great interpersonal and communication skills
• Details? You love them! You'll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!
  Discounts across retail, restaurants, events etc (because we know life isn't
• just about work)
  Family and Friends discounts in hotels across the Kew Green Hotels estate
• International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift - hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.