Night Reception Team Leader

SECURITY; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days holiday per annum

Complimentary meals

Annual complimentary night stays

Pension scheme

Employee discount platform

Training and development

Job summary

Edwardian Hotels London is recruiting for a Night Reception Team Leader at The May Fair Hotel. The role is based on a 12-shift, 4 days on/3 days off rota, overseeing night reception and lobby hosting to ensure a smooth guest experience.

You will handle check-ins and check-outs, assist guests with luggage, deputise for the Night Manager, greet guests warmly, manage cash and payments, and contribute to a personalised service while supporting administration tasks and promoting on-site amenities.

Qualifications

• Previous hotel reception experience in a 4- or 5-star operation preferred.
• Experience with Opera, Office 365, and Guest Plus for front desk tasks.
• Excellent attention to detail and customer service skills.
• Impeccable command of English (written and spoken).

Responsibilities

• Oversee night reception and lobby hosting to ensure a smooth guest experience at night.
• Manage check-in/check-out, rooming and luggage assistance; deputise for Night Manager when needed.
• Greet guests warmly and handle cash payments and float in line with standards.
• Respond to guest communications professionally with personalised service.
• Assist with daily administration tasks within the department.
• Promote hotel amenities and outlets and update guest records for personalised service.
• Aim to exceed guest expectations and maintain high satisfaction levels.

Skills

Previous hotel reception experience

Opera

Office 365

Guest Plus

Tools

Opera

Office 365

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently Recruiting for a Night Reception Team Leader to join The May Fair Hotel.

Overview:

• An amazing opportunity to join our 5 Star Luxury Hotel, The May Fair, A Radisson Collection Hotel as a Night Reception Team Leader. The hours for this role are based on 12 shifts on a 4 days on 3 days off rota basis.
• As a Night Reception Team Leader you will be responsible for Night Reception and lobby hosting ensuring a smooth guest experience at night.
• You will handle all aspects of the guest journey from check in and out, rooming and helping with luggage where necessary and will deputise for the Night Manager in their absence.
• You will greet all guests in a pleasant manner.
• Handle cash payments and float in accordance with company standards.
• Responds to all guest communication professionally ensuring personalisation and customisation to ensure a high level of service excellence.
• Assist with the daily completion of administration tasks within the department.
• Ensure that all guest needs and requirements are fulfilled during their stay and they are made to feel as valued guests.
• Promotes amenities and food and beverage outlets and arranges in house amenities as and when required.
• Gathers information about guests in order to update our database to make proactive use of guest details to provide a truly personal service.
• Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards, exceeding guest expectations.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of English both written and spoken.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation:

Competitive salary