Private Patient Co-ordinator

Spire Healthcare Group; Cambridge; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

35 days annual leave incl. bank hols

Employer/employee pension with flex退休

Spire for you discount platform

Private medical insurance

Life assurance

Free onsite car park

Job summary

Spire Cambridge Lea Hospital is seeking a proactive Private Patient Coordinator to be the first point of contact for self-pay and insured patients, guiding them from enquiry to treatment. You'll manage enquiries by telephone, email, and in person, provide clear information, quotes, book appointments, and coordinate payments, while building strong relationships with consultants and hospital teams.

This full-time, fixed schedule operates Monday to Friday with possible weekend work, offering a

Qualifications

• Experience in delivering customer-focused service.
• Ability to handle sensitive conversations with discretion.
• Comfortable working in a fast-paced healthcare environment.
• Ability to manage multiple priorities effectively.

Responsibilities

• Support patients with enquiries via telephone, email, and face-to-face interactions.
• Guide self-pay and private medical insurance patients through treatment options and pathways.
• Convert enquiries into appointments, diagnostics and admissions.
• Provide accurate quotations, book appointments, and process payments.
• Build strong relationships with consultants, medical secretaries and hospital colleagues.
• Support patients with financing options and informed decisions.

Skills

Customer service

Communication

Relationship building

Multitasking

Consultative approach

Systems literacy

Tools

CRM systems

Job description

Private Patient Coordinator | Cambridge | Full Time | Permanent | Monday - Friday | 37.5 per week | Potential weekend working to meet business needs

At Spire Cambridge Lea Hospital, we are looking for a proactive and customer-focused Private Patient Coordinator to join our team. This is a fantastic opportunity for someone who enjoys building relationships, supporting patients through important healthcare decisions, and working in a fast-paced environment where no two days are the same.

As the first point of contact for many of our self-pay and insured patients, you'll play a vital role in guiding them through their healthcare journey, providing expert support, clear information, and a seamless experience from enquiry through to treatment.

What You'll Be Doing

• Supporting patients with enquiries via telephone, email, and face-to-face interactions.


• Guiding self-pay and private medical insurance patients through their treatment options and pathways.


• Converting enquiries into appointments, diagnostics, and admissions through a consultative and patient-centred approach.


• Providing accurate quotations, booking appointments, and processing payments.


• Building strong relationships with consultants, medical secretaries, and hospital colleagues to ensure outstanding patient experiences.


• Supporting patients with financing options and helping them make informed decisions about their care.


• Using a range of digital systems and tools to manage enquiries effectively and efficiently.

What We're Looking For

We're keen to hear from individuals who are:

• Passionate about delivering exceptional customer service


• Confident communicators who can build rapport with a wide range of people


• Comfortable handling sensitive and sometimes complex conversations


• Organised and able to manage multiple priorities effectively


• Experienced in working within a customer-focused, sales, healthcare, hospitality, or service environment


• Positive team players who thrive in a collaborative and fast-paced setting


• Confident using multiple systems and digital platforms

Why Join Spire Cambridge Lea Hospital?

At Spire, we're committed to providing outstanding personalised care for our patients and creating a supportive environment where our colleagues can thrive.

In return, you'll benefit from:

• A welcoming and supportive team environment


• The opportunity to make a genuine difference to patients' lives


• Working within one of the UK's leading independent healthcare providers


• A rewarding role where patient care and customer experience are at the heart of everything you do

Benefits:

• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• 'Spire for you' reward platform - discount and cashback for over 1000 retailers


• Private medical insurance


• Life assurance


• Save an average of £50 per month with our free onsite car park

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence


• Doing the right thing


• Caring is our passion


• Keeping it simple


• Delivering on our promises


• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.