Receptionist

Hand Picked Hotels; Longfield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel group is seeking a Part-time Receptionist for their Brandshatch Place Hotel & Spa. The role involves providing exceptional guest experiences, maintaining high engagement, and ensuring seamless operations in a luxury environment. Ideal candidates will have experience in a similar setting, strong emotional intelligence, and proficient computer skills. The position offers competitive pay, flexible hours, and various employee benefits.

Benefits

Competitive salary

Company pension scheme

Life assurance scheme

Employee Assistance Program

28 days holiday per year

Discount on staff stays

Access to training programs

Qualifications

• Experience in a luxury hotel front office environment.
• Proficient in hotel reservation systems.

Responsibilities

• Deliver exceptional guest experience with personalized service.
• Maintain effective communication with the Front Office team.

Skills

Guest Engagement

Emotional Intelligence

Problem Solving

Tools

Microsoft Office

Hotel Reservation Systems

Opera

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. While each hotel is unique, every property upholds the company values of family, individuality, community, and care, ensuring a hand-picked experience for every guest and employee.

We are currently recruiting for a Part-time Receptionist at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels.

One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique, home-away-from-home experience, the property’s convenient location to London offers the best of both worlds, whether visiting for business or leisure.

Role Responsibilities

1. The role of our receptionists is to deliver an exceptional guest experience by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
2. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and to create magical memories at every opportunity.
3. In collaboration with the Front Office team, you’ll maintain regular and effective communication to ensure seamless operations and awareness of daily activities.
4. Most importantly, we want you to be inspired, have fun, and enjoy being part of our Hand Picked Team.

About You

1. To be considered for this role, you should have experience working in a luxury four or five-star hotel within a front office environment.
2. You should be passionate about exceeding guest expectations and skilled at identifying opportunities to enhance their experience through hotel products and facilities.
3. Demonstrating high emotional intelligence is essential to anticipate guest needs and ensure they receive a Hand Picked experience.
4. You should have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office; knowledge of Opera is desirable.
5. Your enthusiasm and proactive approach should enable you to find solutions in any scenario.
6. Maintain a calm and professional demeanor, with a positive attitude even under pressure.

Benefits

1. A competitive salary of £14.32 per hour, plus a share of service charge.
2. This is a part-time role, working 3 days out of 7 including weekends on a rota, totaling 24 hours per week, with flexibility depending on business needs.
3. Company pension scheme with a generous employer contribution.
4. Life assurance scheme.
5. Employee Assistance Program for support in personal matters.
6. Sickness scheme benefits.
7. 28 days holiday per year including bank holidays, increasing to 33 days with length of service.
8. Opportunities for career progression, including access to in-house and external training programs, apprenticeships up to level 7, supported by our learning and development team.
9. £30 staff stays per room Bed & Breakfast, and a 25% discount on food and drinks. Plus, annual loyalty awards such as afternoon teas and overnight stays.
10. Access to an online retail discount platform and a health and well-being platform.
11. Chance to build lifelong friendships and be part of a diverse and inclusive team.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.