GP Receptionist

NHS; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A busy practice in Central London is seeking a full-time GP Receptionist to provide excellent patient service. The role involves managing patient queries, appointments, and ensuring a welcoming environment. Ideal candidates will have strong customer service skills and the ability to work under pressure.

Qualifications

• Excellent interpersonal and customer care skills.
• Ability to work under pressure and strong organizational skills.
• Good command of the English language.

Responsibilities

• Welcoming and assisting patients at the practice.
• Booking and managing appointments on SystmOne.
• Handling patient queries and providing information.

Skills

Customer Care

Interpersonal Skills

Organizational Skills

Problem Solving

Education

Receptionist / Customer Service experience

Job description

Job summary

We are seeking to recruit a motivated, committed and enthusiastic full time GP Receptionist to join our dynamic team at The Westbourne Green Surgery and The Connaught Square Practice.

The GP Receptionist is responsible for welcoming, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. He/she will also provide general assistance to the Practice team and is expected to project a positive and friendly image to patients and other visitors at all times.

Main duties of the job

We are looking for someone to join our Front of House team full time, someone with proven customer service experience, who can provide a warm and welcoming service to our patients, who works well under pressure and can adapt quickly in a new team.

This role does not come without its challenges but support is always at hand and you will be provided with on the job training when you join the team.

If you feel that this role is right for you and you wish to join our team, please apply.

About us

We are a busy friendly practice based in Central London and place patient care and evidence based medicine at the forefront of our clinical practice. We operate across two sites with a patient population size of over 15,000.

Details Date posted

16 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

A1768-25-0004

Job locations

41 Connaught Square

London

W2 2HL

Westbourne Green Surgery

260 Harrow Road

London

W2 5ES

Job description Job responsibilities

As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.

Duties and Responsibilities:

• Dealing with patient queries
• Booking, cancelling and amending appointments on SystmOne
• Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
• Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
• Answering the telephone promptly and conveying messages in a timely manner
• Maintaining a log of telephone messages
• Sorting the mail and posting letters
• Recording admin-related events in SystmOne
• Scanning patient correspondence and other papers into the patient record in SystmOne
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
• Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
• Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
• Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
• Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
• Monitoring GP-Links for registration-related data queries.
• Opening up the Practice in the morning and closing it in the evening according to agreed procedures
• Meeting targets that are set by the Practice Manager
• Other ad hoc tasks as required

Job description Job responsibilities

As a GP Receptionist you will provide a professional and patient focused service to our GPs and all patients attending our practice.

Duties and Responsibilities:

• Dealing with patient queries
• Booking, cancelling and amending appointments on SystmOne
• Monitoring the flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients
• Using judgement and communication skills to ensure that patients with no prior appointment but needing urgent consultation are seen in a logical and non-disruptive manner
• Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed
• Answering the telephone promptly and conveying messages in a timely manner
• Maintaining a log of telephone messages
• Sorting the mail and posting letters
• Recording admin-related events in SystmOne
• Scanning patient correspondence and other papers into the patient record in SystmOne
• Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge on their record
• Recording incoming medical forms and requests for To Whom It May Concern letters in the form-tracking book
• Accepting requests for repeat prescriptions, checking the inbox and prescription box for repeat prescription requests, and processing them in a timely manner
• Monitoring repeat prescription requests to ensure that patients attend the surgery for medication reviews and other health checks
• Alerting the Practice Manager or Senior Partner to any complaints or potentially problems
• Monitoring GP-Links for registration-related data queries.
• Opening up the Practice in the morning and closing it in the evening according to agreed procedures
• Meeting targets that are set by the Practice Manager
• Other ad hoc tasks as required

Person Specification Experience Essential

• Excellent interpersonal and customer care skills
• Possess the ability to work under pressure and have strong organisational skills
• Interest in working with people and in service of patients
• Ability to work independently and have self-motivation
• Solution-oriented
• Good command of the English language, both spoken and written

Desirable

• At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided

Person Specification Experience Essential

• Excellent interpersonal and customer care skills
• Possess the ability to work under pressure and have strong organisational skills
• Interest in working with people and in service of patients
• Ability to work independently and have self-motivation
• Solution-oriented
• Good command of the English language, both spoken and written

Desirable

• At least 1-2 years' Receptionist / Customer Service / Administration experience in a similar environment, though training will be provided

Employer details Employer name

Connaught Square Practice

Address

41 Connaught Square

London

W2 2HL

Employer's website

https://www.connaughtsquarepractice.co.uk/ (Opens in a new tab)

Employer details Employer name

Connaught Square Practice

Address

41 Connaught Square

London

W2 2HL

Employer's website

https://www.connaughtsquarepractice.co.uk/ (Opens in a new tab)