Supported Housing Specialist

Onward Homes; Manchester; Remote; GBP 36,000; Full time

Job summary

A leading company in social housing is seeking a Supported Housing Specialist to provide tailored services to vulnerable customers. This home-based role requires collaboration with local authorities and managing agents to ensure high-quality service delivery across the Greater Manchester area.

Benefits

32 days annual leave plus bank holidays

Pension scheme with matched contributions

Flexible working environment

Simply Health cash plan

Paid leave for sickness and family leave

Access to training and qualifications

Qualifications

• Experience in supported housing or wellbeing services.
• Knowledge of regulatory requirements in supported housing.
• Experience delivering first-class customer service.

Responsibilities

• Deliver a specialist Supported Housing service to vulnerable customers.
• Manage compliance and risk of supported housing schemes.
• Liaise with managing agents for effective partnerships.

Skills

IT skills

Partnership working

Job description

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• We offer a competitive salary of £35,800 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
  
  

What You Can Expect From Us

• We offer a competitive salary of £35,800 per annum
• 32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
• Opportunity to further increase annual leave with service or through the holiday purchase scheme.
• Immediate entry to our Pension scheme (matched contributions up to 10%).
• A great flexible working environment, with a range of family friendly policies.
• Simply Health cash plan with financial benefits and the option to extend to your family. Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
• Paid leave for absence including sickness, maternity, paternity, and adoption leave.
• Access of up to £150 annually through the ‘Learning for life’ scheme.
• Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
• Develop your career with support and access to training and qualifications.
  
  

About The Role

We are looking for a Supported Housing Specialist to join our Specialist Living team. This is a home based role, where there is no daily requirement to attend an office with the flexibility and a need to attend site visits as and when required.

This position will cover patches within the Greater Manchester areas. Other travelling may be required within the North West on an ad hoc basis.

The purpose of the role is to deliver a specialist Supported Housing / Wellbeing service to all our vulnerable customers across the organisation working collaboratively with Neighbourhoods to ensure a high level of customer service.

You will be accountable for the supported housing service, managing agents, compliance, and risk of individual supported housing schemes and deliver bespoke supported housing service tailored to the individual customer and scheme.

You will need to deliver targeted supported housing services to individual schemes ensuring collaboration with neighbourhoods and ensure all voids, lettings and housing management issues are dealt with effectively taking ownership of any issues within the schemes/ projects and liaising with managing agents to ensure effective partnerships.

What are we looking for?

• Experience of working in a supported housing environment and or wellbeing services.
• Experience / knowledge of regulatory requirements in a supported housing context
• Experience of delivering a first class service to customers
• Experience of partnership working, to deliver supported housing / wellbeing services such as: local authorities, commissioning teams and partner agents, funding providers.
• Experience of working proactively to ensure all KPI’s are met each month.
• IT skills – Microsoft Office up to an intermediate level.
• A Full UK Driving Licence and access to your own car
  
  

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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