Receptionist

University College London Hospitals NHS Foundation Trust; London Borough of Southwark; On-site; GBP 27,000 - 29,000; Part time

Job summary

University College London Hospitals NHS Foundation Trust is seeking a part-time Receptionist (Band 3) for the Chalfont Centre for Epilepsy in Buckinghamshire. 28 hours per week with duties spanning front-desk reception and administrative support for patient pathways.

The role requires excellent communication, organisation, and the ability to work within a busy multidisciplinary team, using EHRS to manage admissions and appointments while maintaining high standards of patient service and

Qualifications

• GCSE level or equivalent with Grade C or above in English and Maths.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent.
• Knowledge of administrative procedures and confidentiality requirements (Data Protection Act).

Responsibilities

• Actively managing the reception area and supporting the referral process for patient pathways.
• Collate information using EHRS system for admissions/day cases; book and reschedule appointments; retrieve information across hospital systems.
• Answer queries from patients, other departments and external sources; provide high-quality administrative support.
• Promote the Trust's objectives and demonstrate Trust Values and standards.

Skills

Customer service

Administrative procedures

Confidentiality

Data protection

Education

GCSE English & Maths (Grade C)

NVQ Level 3 in Business Administration / Customer Service / Healthcare Support Services

Job description

University College London Hospitals NHS Foundation Trust

Receptionist

The closing date is 12 November 2026

Role: 1x Band 3 Receptionist Working Hours: 28 hours Location: Chalfont Centre for Epilepsy, Chesham Lane, Chalfont St Peter Buckinghamshire SL9 0RJ

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will work collaboratively to assist in providing excellent receptionist and administrative services within the Neurology team at the Chalfont Centre for Epilepsy in Buckinghamshire.

Main duties of the job

This post would involve actively managing the reception area as well as support with the referral process for patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected.

In addition as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust's stringent targets. You will use the new EHRS system to collate information in time for admissions and day cases, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.

Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust's UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

*UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working.

To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?

Person Specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University College London Hospitals NHS Foundation Trust

Address

Chalfont Centre for Epilepsy, UCLH Foundation Trust

£27,106 to £28,850 a yearPer annum inclusive of HCAS 5% pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

309-UCLH-8378169-A

Job locations

Chalfont Centre for Epilepsy, UCLH Foundation Trust