Receptionist

NHS; Greater London; In loco; GBP 32.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Interest free season ticket loan for旅行

Free independent and confidential help

Large retail discounts

Staff discount platform

Cycle to work scheme

On-site accommodation

Arts and wellbeing programmes

Creative Comfort

Weekly choir

Weekly art club

Culture Club tickets

Celebrating Excellence Awards

Discounts on high street stores

Travel deals

Cash back schemes

Descrizione del lavoro

University College London Hospitals NHS Foundation Trust is seeking a motivated administrative professional to join the Mortimer Market Outpatients team. You will act as the first point of contact for patients attending clinics, handle queries, and support a high level of customer service within the outpatient department.

Role requires proactive communication, strong IT skills, and the ability to prioritise workloads in a busy environment, liaising with clinical and nursing staff and external

Competenze

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Experience of working in a non-routine environment and in a customer-facing environment.
• Knowledge of confidentiality and Data Protection Act.

Mansioni

• Proactive with excellent communication and IT skills; able to use initiative and prioritise workloads.
• First point of contact for patients, relatives and external staff.
• Work with nursing and medical staff and other professionals to support outpatient services.

Conoscenze

Communication

IT skills

Initiative

Workload prioritisation

Formazione

GCSE English

GCSE Maths

NVQ Level 3 in Business Administration

Descrizione del lavoro

Site University College London Hospitals Town London Salary £31,554 - £33,270 Per annum inclusive of HCAS Salary period Yearly Closing 15/11/2026 23:59

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role.

We recognise that AI tools can support accessibility, equity and confidence for applicants. However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

University College London Hospitals NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website.

We are seeking a motivated and enthusiastic person with a keen eye for detail to join our UCLH- Mortimer Market’s Outpatients administration team
Acting as a first point of contact for patients attending the department you will be checking patients into their attending clinics, dealing with associated queries and working amongst a team delivering a high level of customer service.

Main duties of the job

The successful applicant should be proactive and have excellent communication, good IT skills, be able to use initiative, and prioritise workloads for themselves and others to accommodate changing demands within the team and Outpatient service.

They will have key working relationships with all members of the administrative and clinical teams including nursing and medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and in person) in communication with patients, relatives and GPs and other external hospital staff / tertiary referrers.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via HealthJobsUK and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 4 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working .

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

• Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
• Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
• NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.

Experience

• Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
• Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.

At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

Benefits and perks

• interest free season ticket loan for travel
• free independent and confidential support
• large retail discounts
• a staff discount platform
• cycle to work scheme
• on-site accommodation to name a few
• UCLH Arts and Heritage’s staff wellbeing programme
• Creative Comfort
• weekly choir
• weekly art club
• join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more
• Celebrating Excellence Awards, which are funded by UCLH Charity
• discounts on high street retail stores
• offers on travel deals
• to take advantage of cash back schemes

You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) points‑based system criteria, as applications that do not meet these requirements cannot be progressed. For more information about the criteria, please click here

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that