Receptionist

Scape Australia Management Pty; London; On-site; GBP 27,000; Full time

Job summary

Join a global brand as a Receptionist in London, where you'll provide exceptional service to students and guests. This role offers a supportive environment with opportunities for career progression, alongside a competitive salary and comprehensive benefits, including gym access and holiday allowances.

Benefits

Access to onsite gyms

Employee Assistance Programme (EAP)

Annual exceptional performance awards

Career progression and development opportunities

Team socials

Qualifications

• Previous reception experience preferred but not essential.
• Dependable and enthusiastic with a passion for service.

Responsibilities

• Provide a knowledgeable and friendly welcome to all students and guests.
• Handle post and parcels efficiently.
• Keep the reception desk and entrance lobby clean and tidy.

Skills

Customer service skills

Organisational skills

Communication skills

Team player

Flexibility

Tools

Microsoft Office

Job description

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV

Hours:40 hours per week, Shift patterns between 7am - 8pm, Monday - Sunday. Hours may vary during the induction.

Onboarding requirements:As part of your onboarding you will be asked to provide 3 years of references and complete a DBS check.

As a Scape receptionist, your main responsibilities would be:

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Keeping our booking system updated
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team
• Responding to and logging enquiries, working with your Team Leader / Residence Manager / General Manager where needed
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

Your key attributes and skills are:

• Organised, flexible and dedicated
• Excellent customer service skills
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and an excellent team player
• Competent with Microsoft Office and experienced with learning new systems.
• Previous Reception experience is preferred but not essential
• Flexible in working hours and locations

Why work with us?

As a Receptionist you will be part of a wider team who work hard to give students the ultimate Scape experience whilst working together to be a more sustainable business. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

We have a range of employee benefits including:

• Increasing pay & holiday with length of service**
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
  
• Long service award for our loyal employees
• Healthcare cashplan*
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

If this sounds like you and you want to hear more, forward your CV and contact details.

We look forward to hearing from you.

Scape Recruitment Team

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Front of House

Job Title

Receptionist

Salary

26166.40

City

London

Country

England