Receptionist

Convene; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company is seeking a Receptionist to manage the day-to-day operations of the reception area in London. The role involves greeting tenants, ensuring security, and providing world-class support. Ideal candidates will have strong administrative skills and a customer-focused approach, contributing to tenant satisfaction and team dynamics.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Program

Interest-free loan for rail season tickets

Subsidised bicycle purchase through Cycle to Work scheme

Continuous professional development support

Employee recognition and reward programs

Opportunities to volunteer and participate in community initiatives

Qualifications

• Experience in a receptionist or administrative role is essential.
• Strong written and verbal communication skills required.
• Ability to develop relationships and provide excellent customer service.

Responsibilities

• Greet and direct tenants with enthusiasm and friendliness.
• Maintain a safe and secure working environment.
• Support with facility maintenance and manage tenant database.

Skills

Organised

Customer-focused

Multitasking

Attention to detail

Excellent communication

Education

At least one year of administrative experience

Tools

Google Docs

Microsoft Excel

Microsoft Word

iPad

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re seeking a Receptionist to join our team. The Receptionist will report directly to the Reception Manager.

What You’ll Do:

We’re looking for a Receptionist who is organised and customer-focused. The Receptionist will be part of a small team based in the heart of London. The building is over 10 floors with 2 levels of basement with a GIA of circa 429,000 sqft. In this role, the Receptionist is to oversee the day-to-day running of the ground floor reception area. You will be responsible for greeting, welcoming, and directing all tenants appropriately; maintaining security and telecommunications systems. We need someone who can effectively engage with our tenants and build meaningful relationships.

Responsibilities:

• Greet all tenants with enthusiasm and friendliness from their arrival to departure
• Maintain a warm and friendly demeanor at all times
• Develop relationships with all tenants, the security team, and contractors, and can communicate dynamically with the team, tenants, and security
• You will contribute to tenant satisfaction at all times by providing world-class support to tenant needs and last-minute requests
• To respond to tenant feedback and concerns in a timely manner
• Monitor and maintain a safe and secure working environment for all tenants in the building, including, resolving or/and reporting any issues
• Follow checklists and Standard Operating Procedures
• Support with facility maintenance, ensuring that the building team is aware of any issues.
• Maintain safe, clean, organised, and well-stocked work areas, including ordering stationery and supplies
• Responsible for constant sanitation and organization
• Managing the tenant database and updating details when necessary
• Promote the building amenities.
• To provide training and development for the wider team, leading and managing the reception team and ensuring high standards are maintained
• Booking couriers and tennant travel if required
• Manage and organize refreshments and supplies for any tenant events
• Answering the phone, using a laptop/iPad for further communications
• Registering all unannounced building visitors via the CBRE app portal and supporting tenants with guest access
• Logging any FM jobs that are raised in the landlord areas via the app portal
• Supporting the evacuation of the main reception in an evacuation. (No direct involvement with fire safety)
• Any Ad hoc tasks required by the Reception Manager

Physical Requirements:

• Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, and walk for an extended period of time

What We Look For:

• At least one year of administrative experience
• Excellent written and verbal communication skills
• Multitasking and attention to detail
• Computer & iPad literate (Google Docs, Microsoft Excel, and Word)

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

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