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Receptionist

OCS

London

On-site

GBP 20,000 - 28,000

Full time

2 days ago

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Job summary

A leading facilities management company in London seeks a Receptionist to deliver exceptional first impressions and manage front-of-house operations. The role involves coordinating with visitors, maintaining reception standards, and developing positive relationships with clients and contractors. Candidates with a customer service background and excellent communication skills are encouraged to apply.

Qualifications

Experience working in a front-of-house or customer service role.
Flexible to assist colleagues.
IT literate.

Responsibilities

Manage reception area, ensuring it reflects client expectations.
Greet and manage visitors professionally.
Liaise with property managers for facility operations.

Skills

Excellent communication skills

Customer service experience

IT literate

1 day ago Be among the first 25 applicants

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Monday to Friday

Shift Pattern: 08:00am -17:00pm

This role supports the building’s landlord and their management team by delivering a 5* meet-and-greet and creating a professional, friendly, first impression.

Managing the standard processes of ‘front-of-house’: post, couriers, contractors, general visitors and the associated access and signing-in procedures.

Working in a friendly, proactive, manner – using initiative to find ways of developing the occupiers-experience. Our staff will have the ‘can do’ approach and will work very effectively with letting agents, building management and other property professionals.

Managing Reception

Our Aim on Delivery:

Set up, manage, and take ownership of the reception area to ensure the ambience reflects the clients’ and tenants’ expectations
Meet, greet, and manage visitors – ‘become the friendly face of the building’
Represent the developer/landlord in a professional and knowledgeable manner
Manage couriers, post and all deliveries
Submit weekly reports on site activity

General Management Of The Building

Develop effective relationships with clients, agents and contractors
Ensure that the building reception area is always immaculately presented
Ensure any vacant space is kept pristine and available for viewing
Liaison with the property manager and/or facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
Reporting issues and managing to resolution through the correct process
Have a proactive approach to problem-solving If pre-agreed with our client, and as an additional part of the OCS front-of-house service:
Organise/assist in seasonal promotional events; Pop-up markets – supporting local businesses as appropriate – Easter, Halloween, Christmas and Summer activities.
Collaboration with the CBRE Customer Journey Community.
Manage the Landlord Malcolm App, with building events/news.

About You

Experience working in a front-of-house or customer service role
Excellent communication skills
IT literate
Flexible to assist colleagues

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting

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