Receptionist

Remax/Kalpem; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading physiotherapy orthopaedic sports injury company is seeking a dedicated Receptionist in London. As the first point of contact, you will ensure patients have a welcoming experience while managing essential administrative tasks. This full-time position offers a salary of £27,200 plus bonuses and opportunities for career advancement.

Benefits

Performance bonus

Career advancement opportunities

Qualifications

• Degree-qualified or relevant experience required.
• Strong organisational and administrative skills needed.
• Ability to work under pressure effectively.

Responsibilities

• Greet and sign in patients, manage appointments.
• Handle documentation and process payments.
• Coordinate communications between patients and medical staff.

Skills

Organisational skills

Communication skills

Problem-solving

Customer service orientation

Education

Degree qualification or relevant experience in orthopaedics/physiotherapy

Job description

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£27,000 + bonuses

Our client is a leading physiotherapy orthopaedic sports injury company seeking a dedicated Front of House/Reception Team Member to join their dynamic team.

Front of House/Receptionist

London

£27,000 + bonuses

Our client is a leading physiotherapy orthopaedic sports injury company seeking a dedicated Front of House/Reception Team Member to join their dynamic team.

Position Overview

As the first point of contact for our patients, you will play a vital role in ensuring a welcoming and efficient experience. This position requires a degree qualification or relevant experience in the orthopaedic or physiotherapy field.

Main Duties And Responsibilities

• Centre Operations: Open and close the facility daily.
• Patient Interaction: Greet patients upon arrival, sign them in, and obtain necessary insurance information.
• Email Management: Handle daily incoming emails professionally.
• Documentation: Provide patients with intake forms, office policies, and legally required documents.
• Payment Processing: Manage payments efficiently.
• Support & Guidance: Offer assistance to patients as needed.
• Professional Assistance: Support doctors, staff, visitors, and patients with professionalism.
• Communication: Answer phone calls courteously and professionally.
• Confidentiality: Maintain confidentiality of all sensitive information.
• Appointment Scheduling: Coordinate appointments between doctors and patients.
• Liaison Duties: Work discreetly between medical departments.
• Policy Adherence: Follow all policies and procedures during activities.
• Admissions/Treatment Assistance: Assist with admissions and treatment protocols as required.
• Documentation: Complete accurate reports and documentation.
  
  

Requirements

• Degree-qualified or relevant experience in orthopaedics/physiotherapy.
• Innovative thinker with strong conceptual and problem-solving skills.
• Excellent organisational, administrative, and planning abilities.
• Ability to work under pressure and respond effectively to emergencies.
• Discretion when handling sensitive information.
• Passionate about delivering healthcare excellence.
• Strong communication skills with the ability to prioritise tasks effectively.
  
  

Desired Behaviours

• Customer service-oriented attitude
• Professional appearance and demeanour
• Attention to detail and accuracy
• Results-driven mindset
• Team player with a strong work ethic
• Proactive problem solver
• Good listener with collaborative spirit
• Excellent time management skills
  
  

Salary & Benefits

Salary: £27,200.00 gross per annum

Additional Benefits: Performance bonus, career advancement opportunities, and more!

Please note that if you're successful in interview, there will be a paid trial shift.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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