Receptionist

Cairn Group; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading UK hospitality company as a Receptionist, where you'll be the first point of contact for guests, ensuring memorable experiences through exceptional service. You'll manage reservations, assist guests, and work within a supportive team, all while enjoying numerous benefits and opportunities for career growth.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Spa Discounts

Retail, Cinema & Fun Discounts

Career growth support

Monthly recognition awards

Pension Scheme

Bereavement Leave

Qualifications

• Bubbly personality with a focus on guest experiences.
• Ability to work shifts across 5 days including weekends.

Responsibilities

• Handle reservations and answer phone calls.
• Address guest queries and ensure smooth operations at the front desk.

Skills

Team Player

Cool Under Pressure

Proactive

Organised

Flexible

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With opportunities to learn, develop, and be recognized, Cairn is a place where you can build a career you're proud of.

About the Role:

As a Receptionist at Cairn Group, you’ll be the first smiling face our guests see—and the warm, professional presence they remember long after they leave.

You’ll handle reservations, answer phone calls, prepare invoices, and complete end-of-day banking, ensuring smooth operations at the front desk.

You’ll address guest queries with care, offer helpful local insights, and anticipate needs—ensuring a seamless experience from check-in to check-out.

Whether working solo or as part of a supportive front office team, you’ll bring a welcoming energy that helps our guests feel truly at home.

About You:

• A Hospitality Hero – With a bubbly personality, you’re the first impression and lasting memory of a guest’s stay.
• A Service Superstar – You listen, respond, and go above and beyond to help guests feel comfortable and valued.
• A Team Player – You work closely with colleagues to keep shifts smooth and communication clear.
• Cool Under Pressure – You stay composed and capable when things get busy.
• A Polished Professional – You take pride in your personal presentation and professional approach.
• Proactive & Organised – You manage your time well and complete front desk tasks with focus and accuracy.
• Flexible & Reliable – You’re able to work shifts across 5 days from 7, including weekends, to meet business needs.

We also look for candidates who:

• Create memorable experiences with warmth and respect for guests and team members.
• Show creativity, a ‘can-do’ attitude, and anticipation of guests’ needs to ensure best-in-class service.
• Remain calm, collected, and in control during busy periods, delivering service with excellence.
• Present themselves confidently and professionally.
• Adapt flexibly and efficiently to challenges, always striving for improvement.
• Display integrity, support and inspire their team, and contribute to a positive, sustainable team culture.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

Our core values—Respect, Integrity, Sustainability, and Excellence (RISE)—are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future for our business, communities, and the planet. We work daily to deliver excellence and create outstanding guest experiences.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your paycheck.
• Get Paid in Real-Time with Wagestream: Track your pay live, access funds when needed, and get financial tips—all in real-time.
• Stay, Relax and Recharge: Enjoy discounted stays across our venues. Bring friends and family for a well-earned break.
• Delicious Discounts: 50% off food and drinks at our hotels, bars, and restaurants.
• Spa Discounts: Treat yourself with wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Save on shopping, cinema trips, and entertainment.
• Rise with Us: From apprenticeships to leadership programs, we support your career growth.
• Superstar Awards: Monthly recognition for team members exemplifying our values.
• Long-Service Awards: Celebrate milestones, starting from one year of service, with extra annual leave.
• Recommend a Friend: Earn a bonus when they join our team.
• 24/7 Support: Access confidential support through our Employee Assistance Programme.
• Pension Scheme: Plan for your future with our pension options.
• Year-Round Incentives: Enjoy challenges, incentives, and perks throughout the year.
• Bereavement Leave: Support during tough times to be with loved ones.