GSR Front Office / Receptionist

Courtyard by Marriott London City Airport; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join the first Courtyard by Marriott in London as a Receptionist/Guest Service Representative. This full-time role involves managing guest check-ins and check-outs, providing exceptional service, and ensuring guest satisfaction. With competitive compensation and various perks, this is an exciting opportunity to be part of a growing team at Cycas Hospitality.

Benefits

28 days holiday

Learning and development opportunities

Uniform and complimentary dry cleaning

Free meals whilst on shift

Access to onsite gym

Discounted room rates

Qualifications

• Previous experience in a hotel environment.
• Fluency in English desired.

Responsibilities

• Process guest check-ins and check-outs.
• Operate telephone switchboard and assist guests with inquiries.
• Ensure guest satisfaction and follow company policies.

Skills

Communication

Team Management

Job description

Great opportunity to join the brand new Courtyard by Marriott London City Airport

The first Courtyard by Marriott in London! Conveniently located 5 minutes from London City Airport, E16 2AE.

At Courtyard, we share the same passion for moving forward, for never settling, and because when our guests succeed, we succeed.

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, outgoing new Receptionist/Guest Service Representative for our fabulous Courtyard London City Airport.

FULL TIME POSITION - 40 HOURS PER WEEK.

Job Role

Receptionist/Guest Service Representative

What do we offer?

• Along with a competitive compensation package, we also offer:
• 28 days holiday
• Various learning and development opportunities to further your career with us
• Uniform and complimentary dry cleaning
• Complementary use of the onsite gym
• Free meals whilst on shift
• Access to our online discount platform
• Discounted room rates

What are we looking for?

• Previous experience within a similar role within a hotel environment
• Strong communication and team management skills
• Ability to work in shifts
• Fluency in English desired

Job Description

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room. Advise guests of messages.
• Clear departures in computer system.
• Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships.
• Perform other reasonable job duties as requested by Supervisors.
• All offers of employment are conditional on the receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.

Cycas Hospitality is an innovative hotel management company with over 10 years of experience. Join us at an exciting time as we grow and develop our portfolio and our people. We work hard and make working hard look fun. This is your opportunity to shine and be part of something great. We look forward to hearing from you!