Receptionist

Hilton; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player invites you to join their dynamic team as a Receptionist in the heart of London. This role offers an exciting opportunity to provide exceptional customer service and create memorable experiences for guests. You will be part of a vibrant team in a prestigious hotel, where your contributions will help shape unforgettable stays. With a focus on personal development and career growth, this position is perfect for individuals who are friendly, positive, and passionate about hospitality. Enjoy a range of rewards and benefits while working in a supportive environment that values your efforts.

Benefits

Smart uniform provided and laundered

Free meals when on duty

Career growth opportunities

Personal development programmes

Team Member Travel Program

High street discounts

28 days holiday including bank holidays

Discounted dental and health cover

Modern Team Member areas

Qualifications

• Exceptional customer service skills are essential for creating memorable experiences.
• Positive attitude and eagerness to work in a team environment.

Responsibilities

• Greet guests and provide exceptional customer service at the front desk.
• Assist with guest inquiries and ensure a smooth check-in and check-out process.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Job description

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WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.

Located within the historic Waldorf Hotel in London, Homage is a restaurant that masterfully blends the elegance of classic British dining with a modern flair. Inspired by the hotel’s rich heritage, Homage offers a refined yet inviting atmosphere where each dish is crafted with precision and passion. From locally sourced ingredients to timeless recipes reimagined, every element is designed to celebrate the best of British cuisine. Perfect for both locals and visitors, Homage invites you to savor a taste of London’s history with every bite.

Salary: £13.39 per hour plus Sales Incentives (39 Hours a week)

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career your next position could be as a Food and Beverage Team Leader or Restaurant Supervisor
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member’s areas
  
  
  

You will join the Reception Team at the Front Office Operation.

You enjoy greetings and demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Work Locations

The Waldorf Hilton, London

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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